Customer Success Manager; Midwest, East Coast

Customer Success Manager (Midwest, East Coast)

Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.

Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation.

Since 2020, we’ve become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Adweek has called Adelaide’s AU the attention economy’s most widely recognized metric, and AdExchanger named it “Best Measurement/Analytics Capability.”

Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.

The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in Google DV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, and Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU’s value across the media lifecycle.

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options.

We’re a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy.

We’re built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.

This position reports to the VP of Customer Success; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.

In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.

We’re seeking a candidate with 5+ years of experience in digital media, adtech, or advertising.

This is a fully remote position available to candidates located in the Tri-State Area (NY, NJ, CT), with opportunities to connect with colleagues at our New York office.

This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).

Base Range: $85,000 – $95,000

OTE Range: $106,250–$118,750

Performance-based incentives have the potential to exceed the stated OTE.

An important part of our culture is continuing education and the open sharing of ideas. We offer:

• Access to a broad network of investors and advisors who can help you and your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• An education budget to support ongoing professional growth and development

In this role, you'll learn:

• How to articulate Adelaide's value proposition to clients
• How to effectively work cross-functionally with Sales, Analytics, and Technical Account Management teams
• How to master data visualization and storytelling techniques to provide actionable…