Business Intelligence & Sales Enablement Lead

** Become a part of our caring community*
* The Business Intelligence Lead solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Business Intelligence Lead solves complex business problems and issues using data from internal sources to provide insight to decision-makers.  The Business Intelligence Lead is responsible for optimizing the Group Segment's Sales Enablement and reporting capabilities, delivering contemporary and actionable outcomes, well-rounded insights, and proactive recommendations that are contemporary and enable a differentiated presence within Humana. Deploying a proactive and consultative approach, the Business Intelligence Lead provides strategic thought leadership and drives execution to identify and address business and internal consumer issues and opportunities for reporting and analytics enhancements.

** Use your skills to make an impact*
* ** Key Responsibilities*
* ** CRM Strategy & Optimization*
* + Manage Sales Tools:
Lead the optimization and implementations of CRM system (e.g., Salesforce) enhancements partnering with agile product delivery teams to identify sales automation tools to ensure seamless data flow, and serving as the primary business owner.

+ Maintain CRM Hygiene:
Monitor and enforce standards for data entry, pipeline hygiene, and forecasting discipline within the CRM.

+ Generate Performance Analytics:
Create dashboards and reports in the CRM to track critical KPIs like quota attainment, win rates, and time-to-productivity for new hires.

+ Improve Workflow Automation:
Identify bottlenecks in the sales process and leverage CRM capabilities to automate routine tasks, saving time for frontline sellers.

** Content Management & Strategy*
* + Manage Central Repository:
Own and organize a centralized content repository (e.g., Highspot, Seismic, Showpad), ensuring all materials are current, tagged properly, and easily searchable.

+ Track System and Content Adoption:
Analyze usage data to determine which assets drive the most engagement and revenue, then refine the content strategy based on these insights.

+ Lead vendor management and stewardship engagement with our enablement vendors to

+ Develop Sales Collateral:
Partner with Marketing and Product teams to create and maintain high-impact materials utilizing key capabilities embedded within our enablement solutions.

+ Support Strategic Sales enablement activities as needed.

** General:*
* + Attend key internal and external events as necessary, including our annual National Sales Conference and key market events.

+ Partner with leadership on key transformation activities as needed.

+ Position could Lead 1 or 2 associates.

** Required Qualifications*
* + Bachelor's Degree

+ 7+ years in Project Management, Process management or Business transformation.

+ 5+ years in Sales Enablement, Sales Operations, Revenue operations and/or Go-To-Market functions.

+ CRM Proficiency:
Advanced knowledge of CRM platforms like Salesforce, particularly Sales cloud environments.

+ CMS/LMS Knowledge:
Familiarity with Content Management Systems (CMS) and Learning Management Systems (LMS)

+ Analytical Mindset:
Proficient in interpreting sales metrics and data-driven storytelling.

+ Strategic Communication:
Ability to translate complex product / process technicalities into clear, value-based sales messaging.

+ Experience utilizing analytic tools (i.e. Power

BI, Tabelau)

** Work at Home/Remote Requirements*
* + WAH requirements:
Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

+ A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

+ Satellite and Wireless Internet service is NOT allowed for this role.

+ A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

** Preferred Qualifications*
* + Group and Individual insurance…