Dir Operations

Powering the world’s payments ecosystem. ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Director of Operations, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

Supports the ACI Product organization’s senior leadership team, defines and maintains product related policies, defines, implements and governs product related processes, manages projects, improves efficiency and makes better decisions overall to improve the organization's success. Works with other staff members and business functions to implement recommendations or improvements. Provides governance and oversight of key processes and policies required by Product Management.

• Improves the operational systems, processes and policies in support of organizations mission, specifically, supports better management reporting, information flow and management, business process execution and governance, product lifecycle process execution and governance, and organizational planning.
• Plays a significant role in short and long-term planning, including initiatives geared toward operational excellence.
• Understands and adheres to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Owns and oversees the monthly enterprise risk management (ERM) cadence for product-related risks across merchant and banking/payment software.
• Leads the first‑line compliance function within the Payment Software division.
• Provides product governance and operationalization ensuring products are fully and accurately operationalized across required systems and in compliance with all required processes and policies. Example policies and processes support Product Lifecycle, Software Escrow, Third Party partners/software to name a few.
• Provides business operations functions for Third Party partnerships in support of the merchant and banking/software line of business.
• Leads a small, experienced team with clarity, accountability, and consistency to provide product governance, enterprise‑grade risk management, first line compliance and required operational activities.
• Supports management reporting and analysis.
• Performs other duties as assigned.

• Bachelor’s degree or equivalent work experience.
• 10 years of experience in Business Operations and Product Lifecycle development, 15+ preferred.
• Leadership or management experience required. Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent computer skills and proficiency in Excel, Word, and Outlook.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast pace, community environment.
• Excellent people manager, open to direction and a collaborative work style, committed to getting the job done.
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.

• Project Management Certification.
• MBA preferred.
• Experience managing and leading teams.
• Experience in Product Lifecycle Development.
• Experience in Business Unit Operations.
• Experience in Process and Policy development, implementation and governance.
• Ability to build strong working relationships across the organization including Product, Finance, Sales Ops, IT, Legal, and other BU Operations team.

• Standard office or remote work environment.
• Majority of…