Senior Advisor, Customer Service CI - Hybrid

Southern California Edison (SCE) is seeking a Senior Advisor for Customer Service Continuous Improvement to enhance customer experience through operational excellence. The role involves leading strategic initiatives, applying Lean Six Sigma and Agile methodologies, and ensuring process optimization. The candidate should have over ten years of experience in business process improvement. This hybrid position requires reporting to an SCE facility for part of the week while allowing remote work.

The ideal candidate will have strong analytical skills and experience in the utility or regulated industry.
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