Bilingual Manager & Disability Claim Management

Bilingual Manager Life and Disability Claims Management

Location:

Remote anywhere in Canada or Hybrid if close to an office.

The total target compensation (TTC) range, including salary and target bonus, is $99,568 - $145,600. This TTC range applies to permanent roles only; fixed‑term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

• Provide high‑performance coaching and mentorship to develop and retain claim professionals.
• Set clear, measurable performance objectives aligned with team objectives; deliver high‑frequency, real‑time coaching and ongoing feedback that empowers Claim Managers.
• Deliver a comprehensive training and onboarding program that equips new hires to handle claim complexities immediately; coordinate ongoing training to support organizational needs.
• Facilitate daily interactions and team meetings to foster a collaborative learning environment that reduces burnout and promotes professional growth.
• Drive file reviews to ensure sound decision‑making, adherence to contractual guidelines, and understanding of medical and non‑medical factors.
• Advocate for early intervention and use of Rehabilitation Services to improve recovery outcomes and reduce claim durations.
• Act as subject matter expert for navigating claim challenges, including primary mental health claims and those showing signs of becoming long‑term disability claims.
• Analyze, interpret, and use data to identify claim opportunities, understand resourcing needs, and uncover additional operational trends and insights.
• Identify process gaps and challenges from both a customer and operational effectiveness perspective, and lead the rethink and redesign of processes.
• Deliver clear, proactive, and exceptional communication throughout the claims journey to keep claimants, plan sponsors, and partners fully informed and supported.
• Provide leadership, expert consultation, and solution generation to ensure effective decision making and ongoing administration of Life and Disability Claims.
• Partner with the broader life and disability management leadership team and the group operations leadership team to foster collaboration, solve business problems, and maintain consistency where appropriate.
• Develop, implement, and review programs and policies to support operational objectives, including best practices and protocols.
• Manage claim escalations and appeals, ensuring process adherence and timely communication to customers and partners.

• 5+ years of work experience in Disability Management, Rehabilitation Services, Group Insurance, and/or leading an operational team.
• University degree with a concentration in Sciences, Business, Psychology, Human Resources, or a field directly related to disability.
• Experience or education in data analytics, the group insurance industry, process improvement, and/or operational leadership.
• Bilingualism (English/French) is required.
• Well‑developed analytical, decision‑making, and problem‑solving skills.
• Ability to conduct research, investigate, and analyze complex issues.
• Ability to prioritize and balance multiple tasks or projects.
• Attention to detail and accuracy.
• Ability to make independent decisions with significant reputational and financial implications to the company.
• Clear writing, listening, and verbal communication skills.
• For positions open to applicants across Canada, proficiency in English is required for communicating with customers, advisors, or employees nationwide.

• Hybrid work model.
• Competitive salaries with annual pay increases.
• Annual bonus program for non‑sales positions.
• Access to learning & development programs and education/tuition reimbursement (role dependent).
• Uncapped commission for sales positions.
• Employer‑funded benefits package starting from day one, including life insurance, health and dental coverage, and a generous health account.
• Versatile work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date.
• Defined…