Business Lead, Operations – Tenant Engagement

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100‑per‑cent employer matching;
• Health and dental benefits
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Toronto Community Housing is embarking on a 2‑year project to improve the HoMES application via stabilization, optimization and digitization. Stabilization focuses on establishing the platform as a trustworthy system of record. Optimization is the process of maximizing value from existing Yardi applications. Digitization focuses on enabling services, transactions, and interactions to be completed digitally from start to finish. Each of the key in‑scope TCHC business functions requires a full‑time Business Lead to represent the interests of their function and provide overall solution oversight.

This role is required for the duration of the HoMES 2.0 project and sustainment. The Business Lead, Operations – Tenancy Management will focus on Tenancy Management activities and will provide oversight and lead in providing the project deliverables within the proposed timelines.

• Represents the interests of all groups within their business area/division.
• Working directly with the business units SMEs and management, acquires sign‑off for requirements, ensuring the solution meets the needs of stakeholders within their business area and is aligned with the larger solution TCHC-wide. This includes core solution requirements, in addition to reporting and data conversion requirements.
• Provides direction to and coordination of business process development for HoMES.
• Works with the project team to participate in and confirm user information for system access, training, User Acceptance Testing, Organizational Change Management (OCM) activities, post Go Live support, etc.
• Builds and maintains relationships with in‑scope business unit managers.
• Proactively connects with colleagues and managers on a regular basis, both formally and informally, to keep them up to speed on project progress.
• Participates in project meetings. Prepares regular status updates, issues and risks reports for project status update meetings.
• Responsible for capturing and resolving issues and risks; escalates to HoMES Senior Manager, as required.
• Provide leadership, coaching and direction to Business SMEs within their functional area on the project.
• Responsible for the creation and delivery of key HoMES project deliverables for a specific stream or business function. This includes system requirements and future state business processes and test scenarios.
• Lead and/or participate in sessions with the ITS and software vendor to complete the above deliverables.
• Provide input into Organizational Change Management deliverables, according to the needs of the individual business function and its users.
• Provide input into training approach and delivery, and preparation of training content.
• Participate in and confirm user information for system access, training, User Acceptance Testing, and post Go Live support.
• Prepare project status reports for the particular stream, and participate in cross stream project team meetings. Maintain HoMES Project Issues, Risks, Actions and Decisions in the SharePoint log.

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