Senior Account Manager; IC

Position: Senior Account Manager (IC)
** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Account Manager (IC) within PNC's Treasury Management organization.

This is a remote position.

- Independent role managing Treasury Management client relationships and                   complex servicing needs

- Owns client requests end-to-end with minimal oversight

- Handles escalations and high-impact situations confidently

- Acts proactively to anticipate needs and drive solutions

- Partners cross-functionally (TMOs, RMs, internal teams) to deliver outcomes

Key Strengths:

- Client focus & relationship building

- Ownership & accountability

- Clear, proactive communication

- Strong problem-solving & critical thinking

- Treasury Management experience strongly preferred

- Ability to manage multiple priorities in a fast-paced environment

Profile:

- Experienced, non-entry level professional

- Proven success managing complex clients independently

- Demonstrates autonomy, influence, and proactive service delivery

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications. Manages processes outlined in the contract and resolves challenges/issues. Handles higher volume, higher visiblity and more complex clients.

+ Serves as a main point of contact for client matters. Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.  Serves as an escalation point and training resource to junior staff.

+ Actively participates in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Works directly with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines.

+ Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. Proactively identifies customization needs, and works with service partners to decision/implement.

+ Independently manages processes outlined in the contract and independently partners to resolves challenges regarding implementation and production issues.  Serves as an escalation point for high severity requests or issues.  Identifies the best solution to maintain a positive client relationship.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations

** Competencies*
* Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process

** Work Experience*
* Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Bachelors

** Certifications*
* No Required Certification(s)

** Licenses*
* No…