Vice President, Client Success - West; REMOTE

Position Summary

The Vice President, Client Success (VP) is responsible for cultivating positive, long‑term relationships across the Enable Comp client base in partnership with internal Enable Comp operations and sales leadership. The VP interacts with customers on an executive level, acting as an extension of the client; understands and communicates agreed upon expectations to internal departments; and increases the market share of business by providing service that meets and exceeds customer expectations.

Through ongoing communication, the VP delivers the highest level of client service and ensures product and service success at each client site.

• Client Relationship/Management: 25%
• Collaboration with other EC functions: 25%
• Client Business Reviews and Meetings: 25%
• Introducing and selling new solutions to existing clients, including having a target sales quota: 25%
• Participate in entirety of Client Lifecycle: sales process, implementations, project go‑lives, business reviews, and identification of additional cross‑sell opportunities.
• Oversee all Client Success activities for designated clients within the assigned region.
• Manage 4‑5 directors of Client Success, mentoring and leading the team to hit all goals.
• Coordinate with Senior Vice President, Client Success to ensure all job duties are executed professionally and timely in accordance with Enable Comp standard.
• Act as an “ambassador” for a fast‑paced, detail‑oriented supportive team, facilitating friendly, courteous, efficient, and well‑presented service to assigned clients.
• Manage KPI metrics visible to the Enable Comp ELT team and Board of Directors, including NPS scoring and client retention goals.
• Use a consultative approach to best serve each client, ensuring the right services are delivered at the right time to meet each client’s needs.
• Review, understand and track assigned client’s performance goals, meeting regularly to highlight Enable Comp’s value proposition and ROI across product lines.
• Ensure Enable Comp’s monthly and quarterly reporting packages are generated, delivered on time, and reflect pertinent metrics and benchmarks.
• Collaborate with internal teams to develop and implement client‑specific strategies and action plans for communication, resolution of open items, and maximization of current and future revenue, including identification of cross‑sell opportunities.
• Schedule and attend regular meetings or conference calls with assigned clients to discuss status and reports, ensuring appropriate Enable Comp team members contribute.
• Develop agendas and presentation materials, create meeting summaries, and generate deliverables.
• Assist implementation with the roll‑out of process updates and manage client deliverables post‑implementation.
• Maintain a high level of customer satisfaction at all organization levels.
• Identify cross‑sell opportunities within the client base and, when necessary, elevate them to the outside sales executive for applicable territory/client.
• Participate in internal client account review meetings (sales forecast, at‑risk, etc.).
• Use independent judgment and discretion in relation to responsibilities detailed above.
• Perform other duties as required.

• Bachelor’s Degree in Business, Sales/Marketing or related field.
• 7‑10 years of demonstrated account management experience in the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Experience with claims billing and IT/EDI systems preferred.
• Experience with CRM software (e.g., ).
• Strong computer proficiency and proficiency with basic office applications, including MS Office (Word, Excel, Outlook).
• Timely and regular attendance.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Practice and adhere to Enable Comp’s Core Values, Vision, and Mission.
• Demonstrate polished professional presentation skills for developing and…