Director, Key Account Management – IQVIA Clinical Technology

Director, Key Account Management – IQVIA Clinical Technology

Carlsbad, United States of America | Full time | Home-based | R1539066

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. IQVIA Technologies helps life sciences companies accelerate innovation by providing cutting‑edge clinical technology, data, analytics, and AI/ML capabilities.

Our goal is to empower clients with technology and digital solutions that enhance people’s lives and improve healthcare worldwide. We provide connected experiences to optimize clinical research.

• Maintain and further establish strong professional relationships across the client organization, focusing on e‑clinical technology, and proactively engage with client teams.
• Develop and maintain deep client knowledge—understand their business priorities, organizational culture, product portfolio and pipeline, spend/budget priorities.
• Manage a systematic client‑feedback approach, soliciting information from client teams about the experience of working with IQVIA.
• Act as the go‑to person to diffuse tensions and complaints stemming from IQVIA engagements for both IQVIA and client teams.
• Lead operational management and oversight of IQVIA’s Clinical Technology activities for local and international markets.
• Manage assigned strategic and key account relationships individually or in coordination with Global and Regional Sales Teams.
• Identify and respond to customer needs to define potential opportunities for Clinical Technology and propose tailored solutions aligned with client needs.
• Collaborate with IQVIA’s internal RFX, Pricing & Contracts team to support the sales cycle from RFX to sale.
• Work with other members of the IQVIA Clinical technology team to support the sales strategy (e.g., solution engineers, product team, other technology, or services team members).
• Identify opportunities to engage with client teams and provide relevant marketing and thought‑leadership materials.
• Manage the annual Strategic Management Review conference.
• Identify or create opportunities to introduce relevant IQVIA personnel who are working in areas of high interest for the client as part of peer‑to‑peer engagement.
• Build on knowledge of client priorities and partner with the Technology Business Partner and Global Account Director to identify strategic discussions and major opportunities for IQVIA.
• Actively engage in the Sales and Account Management community, bringing in relevant ideas and success stories from other major accounts.

• Extensive knowledge of Clinical Technology solutions.
• 10+ years of experience in sales, business development or related positions within the pharmaceutical, CRO, life‑science or regulated industry.
• Proven track record of managing mid‑level and high‑level contacts.
• Strong organizational, planning, and project‑management skills.
• Experience in dealing with outsourcing, procurement, and mid‑management contact levels.
• Excellent business/industry awareness and a thorough understanding of industry trends and their impact on the business.
• Excellent analytical skills in assessing and interpreting customer business data.
  
  Ability to maintain demanding timelines.
• Ability to influence others internally and externally.
• Adaptability and flexibility to changing priorities.
• Demonstrated ability to work creatively in a fast‑paced environment.
• Exceptional attention to detail and the ability to work simultaneously on multiple priorities.
• Ability to work independently and as a team player.
• Proficiency with Microsoft Office Suite:
  PowerPoint, Word, and Excel.
• Excellent oral and written communication skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

The potential base pay range for this role, when annualized, is $ – $. Actual base pay may vary based on qualifications, location, and schedule. Incentive plans, bonuses, and other compensation may be offered, along with a range of health and welfare benefits.

IQVIA is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in its hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of the application or termination of employment if discovered later.