Analyst, Vendor Accounts - REMOTE

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Job Summary

Supports ongoing Claims and Enrollment operations in the management of smaller scale, less complex vendor activities. Provides daily operational support to the vendors. Monitors inventory levels, aging and backlog. Provides work direction to the vendor as directed by the Enrollment team . Partners with the vendor to analyze business and vendor performance problems and issues using data from internal and external sources to provide solutions to the decision-makers supporting the vendor and the vendor management team.

Reviews the service level agreements with the vendors to Identify and interpret trends and patterns relative to vendor service level agreements and adherence to performance targets. Assist with preparation of forecasts, recommendations and strategic/tactical plans based on business data and vendor competencies. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with the business and functional counterparts to modify or tailor existing analysis or reports to meet their specific needs.

Assists in the development of meaningful reports to support business activities.

Job Description



Job Summary

Supports ongoing Claims and Enrollment operations in the management of smaller scale, less complex vendor activities. Provides daily operational support to the vendors. Monitors inventory levels, aging and backlog. Provides work direction to the vendor as directed by the Enrollment team . Partners with the vendor to analyze business and vendor performance problems and issues using data from internal and external sources to provide solutions to the decision-makers supporting the vendor and the vendor management team.

Reviews the service level agreements with the vendors to Identify and interpret trends and patterns relative to vendor service level agreements and adherence to performance targets. Assist with preparation of forecasts, recommendations and strategic/tactical plans based on business data and vendor competencies. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with the business and functional counterparts to modify or tailor existing analysis or reports to meet their specific needs.

Assists in the development of meaningful reports to support business activities.

Knowledge/Skills/Abilities

• Supports Core Operations with smaller scale less complex vendor relationship management activities
• Partners with vendor and vendor management team with data analytics and reporting needs to support data driven decisions
• Reviews and analyzes gaps to improve organizational processes, and works to improve quality, productivity, and efficiency in partnership with the team and the vendor
• Conducts analysis and uses analytical skills to assist with problem management as it relates to vendors and performance
• Reviews, researches, analyzes, and evaluates all data relating to specific area of expertise. Begins process of becoming subject matter expert by working with the less complex and lower dollar vendors.
• Prepares high level user documentation and training materials as needed.
• Coordinates collection of feedback for vendor scorecards
• Facilitates meetings and manages email correspondence between vendors, functional counterparts, and stakeholders (Claims, Enrollments, IT, Health Plan, Core Operations)
• Performs reconciliations for vendor invoices and tracks ongoing invoice activity
• Facilitates onshore/offshore vendor system access for technology platforms and HR systems
• Submits work tickets to addresses IT concerns and performs requisite follow up action
• Follows up on action items as necessary to ensure completion of assignments
• Assists in resolving day-to-day issues as required in vendors and other internal stakeholders
• Performs other duties as assigned
• Adheres to and consistently applies organizational and departmental policies, procedures, and…