Specialized Services Representative

Come work with one of the nation’s largest growing lenders. Reprise Financial offers a fun and flexible work environment, room for advancement, paid time off and excellent pay and benefits including 401K, health and dental.

We are always on the lookout for passionate and professional individuals
that we can train to be a part of our growing team. Check out our openings below
and be a part of our positive and rewarding culture that promotes genuine respect and teamwork.

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About the role

The Specialized Services Representative plays a key role in the effective management of our Specialized Services portfolio. This role is responsible for coordinating both internally and externally with vendors to manage loans accurately and timely through the Specialized Services processes including but not limited to accounts that are in Impounds, Insurance Claims, Litigation & Bankruptcy.

Key Responsibilities

Actively manage relationships with 3rd party companies, vendors and attorneys to ensure timeline compliance.

Prepare legal documents for internal management and external counsel to review and execute.

Partner and communicate with other departments and internal management on key timelines and dates for actions.

Process forms for Insured Accounts and assistance with Impound milestones.

Oversee affidavit process including returns to supplier, rejections and corrections.

Work within a team environment to prioritize daily output & assist with various projects.

Clear out daily tasks to ensure follow-up actions are taken within the timelines required.

Enter new filings and referrals into the system and ensure correct milestones are set.

Understand the litigation process and key milestones for legal action.

May support other functions within the Specialized Services team.

Other duties as assigned.

Skills, Knowledge, and Expertise

1-5 years of experience working in collections, repossessions, bankruptcy, insurance or Impounds

Strong knowledge of federal regulations and regulatory compliance

Experience with drafting and filing legal documents

Prior experience negotiating with impound vendors, borrowers, etc. preferred

Understanding of legal procedures and process

Knowledge of Microsoft Office and Adobe

Detail oriented

Ability to work effectively as an individual contributor

Critical thinking skills

Effective communicator both in written and verbal form

Ability to resolve conflict and negotiate contracts

Location

This position is fully remote, allowing you to work from anywhere that suits you best! While you’ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.

Compensation

For this role our salary range is $20 to $22, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both…