Director of Pricing & Monetization Remote

Pager Duty (NYSE:

PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time.

Pager Duty is seeking a Director of Pricing & Monetization to own the strategy and execution of how we package, price, and monetize our Operations Cloud platform. This role sits within our Product Development organization and reports to the VP of Product Strategy & Growth.

This is a product‑first role. You'll bring the same rigor to pricing that a great PM brings to a product: deep customer empathy, structured experimentation, clear feature tiering frameworks, and a bias toward measurable outcomes. You'll also be the connective tissue between Product, Sales, Finance, and Marketing, ensuring pricing strategy translates into field execution and commercial results. This role owns the full lifecycle from recommendation to implementation to operations.

You'll be the decision‑maker on deal desk, discounting, and promotions in real‑time.

The ideal candidate has operated at the intersection of product management and monetization in a later‑stage B2B SaaS environment. You've owned packaging decisions end‑to‑end, built monetization infrastructure, and have the credibility to influence both product roadmaps and sales motions.

• Define and evolve Pager Duty's packaging architecture — tiers, feature placement, usage‑based levers, and entitlement frameworks — in partnership with Product and Engineering
• Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought
• Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely
• Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — in partnership with Engineering and Revenue Systems
• This person is the cross‑functional decision‑maker across product, design, and engineering for what we build (including feature frameworks, entitlements, and metering) for how we take products to market. Owning the full lifecycle across plan to execution and operations
• Provide pricing and packaging leadership to other product teams across the portfolio

• Operationalize pricing for the field: discount governance, approval workflows, customer‑facing messaging, and enablement materials
• Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans — including cohort strategy, field playbooks, and customer communication
• This person is expected to be a cross‑functional decision‑maker for GTM, Technology, and Revenue Operations teams

• Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment
• Build or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment‑level impact
• Get in front of customers regularly to pressure‑test pricing assumptions and surface friction points

• Billing & quoting infrastructure — core systems supporting deal execution and revenue operations, with opportunity to improve velocity and flexibility in partnership with Engineering and Revenue Systems
• Pricing calculators and field tools — internal tools used by the field to size and quote deals, currently in active development
• SKU architecture — a portfolio of plans spanning our legacy and modern Operations Cloud offerings, currently mid‑migration
• Partner with executive leadership to align pricing strategy with company‑level ARR and growth targets

Your job is to elevate this team from execution support to a strategic pricing function that product and sales teams actively seek out.

• Pricing Analyst — supporting financial modeling and plan analysis
• Pricing Manager — focused on SKU migrations and pricing execution
• Technical PM / Monetization Ops — scaling infrastructure work

• 10+ years in B2B SaaS in roles spanning product management, pricing…