Customer Success Partner Job Singapore,Business

What You Will Do

A successful CUSTOMER SUCCESS PARTNER will play a key role in business development of assigned local, regional and/or global accounts, building solid relationships at those client organizations. The role is required to partner and work closely with key stakeholders both locally, regionally and globally. The responsibilities include the following.

Build, maintain, and execute an account strategy covering customer satisfaction and business growth objectives for each account.
Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.
Develop second-tier clients into key accounts.
Monitor and be aware of competitors’ product and service strategies.
Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.
Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.
Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.
Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.
Proactively identify opportunities for account expansion and service optimization.
Present confidently to senior and C-level stakeholders across various regions and cultures.

Qualifications

Bachelor’s degree in Business or equivalent.
Minimum of 5 years working experience.
Preferably 2+ years of experience in account management or client success roles.

Additional Desired Qualifications

Proven experience working within or managing accounts for multinational corporations (MNCs).
Strong understanding of MNC structures, communication protocols, and escalation matrices.
Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.
High degree of problem‑solving ability and strategic thinking.
Comfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM.
Preferably has prior regional exposure; if not, willing to collaborate with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).

Benefits

Competitive salary package.
Remote work set up.
Generous paid time off program.
Volunteer time off policy.
Global Employee Assistance Program.
Professional development opportunities (e.g., SOAR program).

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs.

#J-18808-Ljbffr