Director Sales Operations

Merative is seeking a high-impact Director of Sales Operations. This is a senior leadership role for an operator‑strategist who can build a world‑class sales operations capability from the ground up, combining rigorous data analytics, AI‑enabled automation, and disciplined execution to drive consistent, predictable revenue outcomes across the business.

The Director will serve as a strategic partner to Sales Leadership and senior executives, owning the four operational pillars that power Sales Operations:
Incentive Compensation, Performance Analytics & Insights, Sales Enablement & Training, and Proposal Management. The ideal candidate is a proven leader who thrives in complex, fast‑paced environments and has a track record of deploying AI and automation to unlock analytical capacity and accelerate decision‑making.

• Build, lead, and motivate a high‑performing Sales Operations team, establishing a clear vision, measurable goals, and a culture of accountability and continuous improvement.
• Own and drive a comprehensive Sales Operations strategy that aligns with company revenue objectives and evolves as the business scales.
• Serve as a trusted advisor to the CEO, CFO/COO, Sales Leaders, and executive leadership, translating complex operational data into clear, actionable recommendations.
• Champion cross‑functional collaboration across Finance, HR, Marketing, and Product to ensure sales operations is a true enterprise enabler.

• Oversee end‑to‑end sales operations including territory design, quota setting, headcount planning, and operational cadence management.
• Ensure on‑time, accurate incentive compensation payments with full auditability, governance, and compliance with Finance and HR policies.
• Design and manage Incentive Plan Letters (IPLs), attainment calculations, and payout mechanisms that create clear line‑of‑sight for sellers.
• Lead the Proposal Management function, standardizing RFx intake, qualification, and execution processes to improve win rates and submission quality.

• Build and operate a single, trusted performance data infrastructure providing real‑time visibility into leads, bookings, pipeline, forecast, quota, and attainment.
• Deploy AI and intelligent agents to automate pipeline risk detection, deal coaching signals, and forecast gap analysis — shifting the organization from lagging to leading indicators.
• Develop enterprise sales scorecards and self‑serve dashboards that enable Sales Leaders and managers to operate independently with data confidence.
• Drive forecast accuracy improvements, reduce end‑of‑quarter fire drills, and establish predictive risk‑flagging as a standard operating rhythm.
• Translate raw data into operational recommendations — not just metrics — ensuring analytics drive action at every level of the sales organization.

• Ensure enablement investments are directed by performance analytics, targeting execution gaps across business units with measurable impact on win rates and deal velocity.
• Embed sales methodology reinforcement into live deal execution, manager coaching, and operational reviews rather than one‑time training events.
• Establish a continuous feedback loop from deal outcomes to enablement content, creating a self‑optimizing system over time.

• 8+ years of progressive experience in Sales Operations, Revenue Operations, or a closely related function, with demonstrated ownership of outcomes.
• 4+ years of people management experience, including leading and developing multi‑person teams in complex organizational environments.
• Experience in enterprise software, SaaS, or health technology industries.
• Proven experience operating in fast‑paced, high‑growth, or matrixed organizations where priorities shift rapidly and execution rigor is non‑negotiable.
• Advanced data analytics capability — fluency in defining KPIs, building dashboards, and driving insights from CRM, BI, and reporting tools (e.g., Salesforce, Tableau, Power BI, or equivalent).
• Track record of presenting to and influencing C‑suite and senior executive…