Coordinator, Program Operations - Programs; Remote

Coordinator, Program Operations – Central Programs (Remote Opportunity!)

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe—including in‑person, online and on the water—we believe curiosity is the key to a well‑lived life.

We are committed to fostering a culture of inclusivity and belonging, valuing a wide range of perspectives and experiences. We also strive to be environmentally sustainable and reduce our environmental impact for future generations.

Join our fast‑paced Programs team and be part of one of the nation’s most dynamic not‑for‑profit organizations. The Coordinator, Program Operations is an integral member of the Operations Team, working closely with Operations Managers, external educational partners and vendors to ensure smooth operations of Road Scholar Programs – Domestic, International and Afloat. Road Scholar offers a remote‑first work environment. The compensation for this non‑exempt hourly position is $22.40/hr.

Please submit a cover letter with your resume telling us why you are interested in the position.

• Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries spanning diverse product lines and program types.
• Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs.
• Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs.
• Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget.
• Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests while supporting and encouraging participant enrollments.
• Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines.
• Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to elevate complex situations.
• Assist on pre‑program briefings with on‑site program staff.
• Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses.
• Work closely with the Program Administration and Program Services teams to ensure materials and reports are created and distributed on time and with the highest level of accuracy.
• Develop comprehensive knowledge of program content and destinations to serve as a go‑to resource for assigned regions.
• Will be required to attend and work on certain programs related to the position.
• Ability to manage and maintain work in multiple systems.
• Moderate travel and some evening and weekend work required.
• Additional duties assigned.

• Bachelor’s Degree preferred or equivalent experience.
• Organized professional with 2‑3 years relevant experience.
• Pro‑active, motivated individual who is results‑oriented.
• Experience in a fast‑paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines.
• Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders.
• Analytical skills and high attention to detail essential.
• Excellent verbal/written communications, interpersonal, and problem‑solving skills.
• Ability to work collaboratively in a multi‑functional team environment.
• Strong system skills; comfortable in a complex environment.

• Medical, Dental and Vision Insurance
• 20 days PTO annually
• Paid shutdown between Christmas and New Years!
• Ability to work remote!
• Paid Holidays (14)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On‑line Training through Linked In Learning

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