Operations Manager Job Singapore,Business

What you will do

As an Operations Manager
, you will lead the design, optimization, and governance of end‑to‑end logistics processes across Pick‑Up & Delivery, Sorting Hubs, and Ramp Operations. Your focus is to ensure efficient, reliable, and cost‑effective flow of shipments from first mile to last mile through strong process control, data‑driven decision‑making, and continuous improvement.

You will drive workflow optimization, capacity planning, and performance improvement initiatives across logistics, warehousing, supply chain, e‑commerce fulfillment, or transportation environments, ensuring scalable and standardized operations.

You will oversee and influence a team of approximately 20–30 personnel, primarily responsible for process execution support, coordination, analytics, and operational performance monitoring.

Lead process engineering and continuous improvement initiatives across Pick‑Up & Delivery, sorting, ramp, and linehaul interface operations
Design, review, and optimize end‑to‑end logistics workflows to improve efficiency, speed, accuracy, and cost performance
Develop and standardize operational processes, SOPs, and control mechanisms across logistics nodes
Analyze operational KPIs (service level, transit time, throughput, cost efficiency, loss & damage) and drive structured improvement actions
Identify process bottlenecks in sorting, routing, dispatch, and ramp handling flows, and implement sustainable solutions
Drive capacity planning and resource optimization, including manpower planning, equipment utilization, and volume balancing
Improve network efficiency and routing strategies across first mile, hub operations, and linehaul integration
Develop and maintain performance dashboards, reporting systems, and operational analytics tools
Lead and implement continuous improvement programs (Lean, Kaizen, Six Sigma principles where applicable)
Ensure compliance with safety, quality, and operational governance standards across all processes
Partner with cross‑functional teams to align service performance, cost efficiency, and operational scalability
Support process documentation, standardization, and capability development initiatives

You will be a great fit if you

Bachelor’s degree in Industrial Engineering, Process Engineering, Supply Chain, Business Administration, or related field
Minimum 5+ years of experience in logistics, warehousing, manufacturing, supply chain, e‑commerce fulfillment, or transportation environments
Strong background in process improvement, industrial engineering, or operational excellence roles
Experience in high‑volume logistics operations such as PUD, sorting hubs, fulfilment centres, or transportation networks
Strong understanding of end‑to‑end logistics flows (first mile, middle mile, last mile)
Data‑driven with strong analytical, process mapping, and problem‑solving capabilities
Experience in KPI management, performance optimization, and operational analytics
Familiarity with Lean, Six Sigma, or other continuous improvement methodologies (advantageous)
Strong stakeholder coordination and cross‑functional collaboration skills
Excellent communication and structured thinking abilities.

What you can expect

Attractive remuneration package including Contractual Bonus and Tuition Assistance.
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross‑functional projects
Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
Work‑life balance programs including hybrid work arrangement: WFH (work from home) and office
Health & wellness, employee assistance, and rewards and recognition programs
Special employee discounts on shipping, travel, and more

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