Organizational Performance Consultant

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Zensar is seeking an Organizational Performance Consultant with a strong background in organizational design and development, and is adept at managing enterprise-wide programs and initiatives. The ideal candidate will serve as a pivotal figure in aligning business strategies with technology capabilities, enhancing employee experiences, and standing up centers of excellence within organizations.

This position will be remote anywhere in the US.

• As an Organizational Performance Consultant, you will play a key role in Zensar’s success by spearheading cross-departmental engagements aimed at crafting and executing strategies that mature organizational capabilities and improve performance. Your responsibilities will include but are not limited to:
• Conducting thorough assessments to identify organizational performance gaps, inefficiencies, and areas for improvement. This may involve analyzing data, conducting surveys, and interviewing key stakeholders.
• Collaborating with customer sponsors to develop strategies and action plans to address identified performance issues and align with the company's goals and objectives.
• Identifying and implementing process improvements that enhance efficiency, reduce waste, and improve the overall quality of operations within the organization.
• Designing and delivering training programs to build the skills and competencies of employees, which can lead to improved performance and productivity.
• Developing change management strategies and managing communication efforts to minimize disruptions and resistance.
• Establishing key performance indicators (KPIs) and metrics to track progress and measure the impact of interventions and improvements. Continuously monitoring and evaluating performance against these metrics.
• Focusing on strategies to increase employee engagement, job satisfaction, and motivation, which can have a direct impact on organizational performance.
• Leading collaborative efforts across departments for clients to devise and implement execution strategies fostering improved efficiency and performance.
• Maintaining and driving the program roadmap while effectively engaging stakeholders and delivery teams.
• Articulating relevant business scenarios to target people both verbally and in written form.
• Leading and facilitating workshops in a way that engages participants, encourages active participation, and promotes learning and skill development. This may include delivering presentations, guiding discussions, and conducting group exercises.
• Leveraging best practices for continuous improvement and innovation and sharing insights with our broader consultant team.
• Providing guidance to studio resources and SME practitioners to ensure successful delivery aligned with documented objectives and outcomes.

• Bachelor’s degree in business management, Finance, Marketing, or a relevant field.
• Preferred: MBA or PGDM.
• 5+ years of pertinent organizational design, organizational development, or consulting experience.
• 3+ years of experience in technology solution environments.
• Proficiency in creating, communicating, and driving project vision/scope documentation, workback schedules, managing project budgets, and guiding project deliverable reviews.
• Proficiency in data analysis and the ability to use tools and techniques to assess organizational performance, identify trends, and draw meaningful insights from data.
• Excellent verbal and written communication skills are crucial for effectively conveying ideas, facilitating workshops, and collaborating with stakeholders.
• The ability to design and facilitate training workshops, as well as create engaging learning experiences for employees.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national…