Park Ranger

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Park Ranger
is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a SEASONAL,full-time or part-time position and reports to the Facilities Manager

DUTIES & RESPONSIBILITIES

• Guest Interactions
  • Strictly enforce quiet hours
  • Assist in emergencies
  • Promptly respond to guest concerns, resolve/de-escalate conflicts, and document issues within our reservations management system; escalating issues as needed:
    • Drunk or disorderly guests, Noise complaints, Animal complaints, and verification of reservation to ensure all parties allowed on the premises
  • Assist with simple maintenance issues and late arrivals and check-ins
• Other Essential Duties
  • Complete incident reports as required
  • Ensuring buildings, equipment, and amenities are locked around the park
  • Understand reservations system to view occupancy and openings
  • Document any guest issues in reservation systems and record for the next shift
  • Participate in other projects and activities as assigned

• Previous security experience required

• Basic computer skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
• Valid Driver’s License required

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

Northgate is also a proud participant of the E-Verify Program.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Are you interested in joining our team? Click the button below to see our current open positions! Or keep scrolling to find out why you should work with us!

Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.

* Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.

Enjoy the park plus give your family and friends deep discounts during the season.

Get paid more frequently with our daily pay schedule.

Free lunch in the summer, shout outs from your coworkers, and more.

Start saving for retirement with a 401k plan and matching contribution.