Ancillary Specialist- Remote

About Silver Rock

Drive Time Family of Brands includes Silver Rock, which provides quality warranty and ancillary products, and a customer-friendly claims process. Silver Rock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

In short, the Ancillary Specialist will review and adjudicate claims for our GAP product. This includes verifying multiple documents to ensure the correct amount is applied to the loan or returned to the customer.

• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals.
• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences.
• Agile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must.
• Plays well with others. You will be working in a high-functioning team environment. We work together and we win together.
• Works well in a time crunch. There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates.
• Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution.
• Positive emotional resilience. This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

• High School diploma required, Bachelor or Associate degree is preferred.
• Knowledge of GAP and/or Insurance Claims background preferred.

• Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
• Medical, dental, and vision coverage.
• 401(K), company-paid life insurance policy, short- and long-term disability coverage.
• Growth opportunities: roughly over 1,000 employees promoted year over year.
• Tuition reimbursement.
• Wellness program with self-guided coaching, cash incentives, and discounts on medical premiums through engaging activities.
• Consistent work schedule:
  Monday through Friday with rotating Saturdays. Overtime as needed.
• Game room with ping-pong, pool table, and other games.
• In-house gym.
• Social events and team celebrations.
• Paid time off for full-time roles: wellness days, holidays, and personal time. Part-timers also receive vacation time.

Drive Time Family of Brands is Great Place to Work Certified! 90% of our employees say they feel right at home here. We have received awards including Comparably Best Company for Diversity, Best Company Culture, Best Company Leadership, and Phoenix Business Journal Healthiest Employers. Hiring is contingent upon a successful background and drug screening process. Drive Time is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

We seek not only the right person for the job, but the right person for Drive Time. Buckle up for opportunities to grow in a professional, fun, and high-energy environment.