Customer Success Manager; Dutch Speaking - remote

Reach Supreme supercharges new sales of B2B companies.

In 3 years, we accumulated over 200 customers ranging from start-ups and small businesses to big corporates like KPMG, Brunel and Axway. Our service includes researching, sourcing and engaging prospects on behalf of our customers with our sales automation software suite. This gives our clients a nice and steady flow of potential customers every month.

As a Customer Success Manager at Reach Supreme, you personally manage about 20 clients to help them reach their sales goals. You’re responsible to make them happy and successful with a smooth onboarding, great campaigns performance and warm relationship you created!

You onboard clients, help them with campaigns strategies, coordinate client work, build business cases, and design plans to have more impact for your customers.

On top of the above-mentioned, you are expected to contribute to shaping our business structure, tools, and processes. Don’t be surprised if you’re asked to onboard new employees, support with hiring, or help to organize team events.

This job is 100% remote, so you can work from a beach house in the south of Spain or from an ice cave in Iceland as long as you have a comfortable set-up, reliable internet and background that doesn’t make your prospects envy you too much.

• Manage client onboarding process
• Build and manage prospecting strategies and campaigns
• Help clients take advantage of the leads they receive
• Build, maintain and grow customer relationships
• Develop our business with clients
• Create/implement best practices of client management
• Suggest how to improve our tools & processes and drive changes where applicable
• Help hire, onboard and coach new colleagues
• Support your colleagues where it's needed

• Competitive salary
• Uncapped bonus: based on your portfolio's revenue
• Flexibility:
  No fixed hours. Focus on results.
• Remote: you can work anywhere with good internet within a +/-2 hr time zone with the Netherlands.
• Impact: opportunity to shape an early-stage startup into a high-growth enterprise
• Network: your points of contact are usually senior commercial managers, including CEOs
• Start date: ASAP
• Employment type: Contractor, Full-time

• 5+ years experience, of which 3+ in customer success, campaign management or similar roles within the marketing and sales domain. Big plus if this experience was in a marketing agency, sales agency or in an ad-tech company.
• Business acumen. You can explain a client's business to your grandma, and she will challenge you on your strategy for the client.
• Soft skills. You’re capable of connecting with any person. Be it a small business owner in the Netherlands, a corporate marketing manager from Germany or a start-up executive from the UK.
• Communication skills. You can simply explain our process to clients in a video call, or send a crisp meeting recap via email.
• Analytical skills. You can analyse campaign performance and build a business case supported by solid numbers.
• Readiness to work 100% remote and have digital contacts with your prospects.
• Being tech-savvy. We use dozens of digital tools. You need to master them quickly.
• Native in Dutch, fluent in English. Additional languages give you bonus points.

• Ambition and drive:
  We are growing triple digits — you need to be excited about growing with the company.
• Hands-on:
  We have big plans. To get there, we must go fast, work in the mud and get sh
  * t done!
• Initiativeness:
  When something doesn’t work, you voice it out and help find a solution.
• Solution-driven: you will encounter a lot of internal and external challenges. You don’t get frustrated. You stay positive, flexible and find a solution.
• Being a team player:
  We succeed by having each other's back. This means everyone can count on you. That also means that you will help others outside your responsibilities and interests.