Sr. Director of PBM Health Plan Strategic Partnerships - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Health Plan Strategic Partnerships partners with our Health Plans clients on strategic initiatives to ensure future success. The Senior Director leads a team of Strategic Account executive, who partners with our health plan executive team to analyze how current pharmacy trends interest with our clients' organizational goals and strategic growth initiatives.

The Senior Director will have the accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders relative to all of a client's lines of business.

This role will own the overall strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Partners with Client Executives and key business stakeholders to develop and execute a strategic client plan that addresses client's business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty

* Establishes, cultivates, and manages, the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client

* Refines client strategy through continual discussions with client stakeholders, detailed understanding of client context, anticipation of client needs, and holds design sessions with relevant Optum leaders to define solutions and execution plans

* Acts as 'ambassador' for Optum at client, advancing Optum's interests with client stakeholders. Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers

* Supports clients in winning and implementing new business across all applicable lines of business (Commercial, Medicare D, and Medicaid as necessary)

* Ensures contract compliance, including negotiation and reporting of performance guarantees. Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance

* Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client's business

* Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution. Holds functional teams accountable to deliver against client requirements and expectations

* Owns successful client renewal process, identifying expansion / enhancement opportunities, gauging client receptivity, facilitating contracting processes

* Key liaison between client and Optum business leaders

* Maintains accurate and current client plan in CRM System (), including client planning, opportunity management, contact management, current solution footprint, etc.

* Ensures Client Satisfaction and client willingness to serve as a reference

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* 5+ years of experience in strategic client relationship management within a PBM, or Health Plan with direct oversight of a PBM

* 5+ years of experience working with senior level c - suite executives and demonstrating progressively increasing responsibility

* 2+ years of experience leading a team to deliver results

* 2+ years of experience with PBM Medicaid Medicare client contract management

* Profit & loss PBM client contract management experience

* Experience messaging, positioning, and presenting information for maximum customer impact and influence (e.g. leading and coordinating Executive Review Committees, bi-annual summits, executive dashboards, Large Case Reviews, etc.)

* Experience initiating project plans and successfully manage projects to full execution

* Experience leading the RFP (Request for Proposals) process, finalist presentations and negotiating client contracts (specifically, Renewals and…