Service Operations Specialist - Security Clearance Required

Position: Service Operations Specialist - Active Security Clearance Required
Company Description

Join us and make YOUR mark on the World!

Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.

Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.

Job Description

We have an opening for a Service Operations Specialist to provide operational and administrative support for maintenance program activities. This position supports the coordination, tracking, and reporting needed to enable maintenance work execution and assessment readiness. The selected candidate will collect and analyze operational data, coordinate with deployed teams and vendors, track procurements and material lead times, and assist with the logistics and documentation associated with audits and assessments.

This role requires strong organizational skills, attention to detail, and the ability to work across multiple functional areas. The position supports established service operations processes and contributes to improved schedule visibility, reporting accuracy, and maintenance readiness. This position is in the Strategic Deterrence (SD) Directorate.

This position may offer a hybrid schedule, which includes the flexibility to work from home one or more days per week, after a probationary period. The specifics of the hybrid schedule, including the exact number of days required in the office and virtual work options, may vary based on the needs of the team and the organization.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

In this role, you will

* Collect, track, validate, and maintain facility and maintenance data from EAM systems and related databases.

* Monitor work order activity and prepare standard reports, metrics, and summaries for management review and customer use.

* Coordinate with deployed teams, internal stakeholders, and vendors to support execution of maintenance work and ensure required resources are available.

* Track procurement status for materials, parts, and services needed to support maintenance work.

* Coordinate logistics, schedules, and documentation support for maintenance assessments and audits.

* Maintain service area records, databases, forms, trackers, and supporting documentation.

* Respond to routine operational questions and resolve day-to-day issues using established procedures and guidance.

* Assist with scheduling, follow-up actions, and general coordination activities that support maintenance readiness.

* Perform other duties as assigned.

Additional Duties at the A07.2 level

* Collect, validate, analyze, and report facility and maintenance data from EAM systems and related databases to support operational planning and management decision-making.

* Prepare recurring, custom, and ad hoc reports, metrics, and summaries, and identify trends, issues, and opportunities for process improvement.

* Coordinate multifaceted work activities with deployed teams, vendors, and internal stakeholders to support maintenance execution and resolve operational constraints.

* Monitor procurement actions, material status, lead times, and communicate risks or delays that may affect schedule fidelity and work execution.

* Coordinate and track audit and assessment logistics across multiple stakeholders, including schedules, document requests, meetings, status updates, and follow-up actions.

* Work with document control and program personnel to identify, collect, organize, and track required records and documentation for assessments and readiness activities.

* Research, compile, and reconcile information from multiple sources to support operational activities, management reviews, and issue resolution.

* Apply established service operations processes independently, assess routine customer or operational needs, and provide informed support on solutions within the service area.

Qualifications

* This position requires an active Department of Energy (DOE) Q-level clearance or active Top-Secret clearance issued by another U.S. government agency at the time of hire.

* Experience coordinating workflow, work activities, or processes in a service operations, maintenance, facilities, logistics, or customer support environment.

* Experience collecting, tracking, and reporting operational or performance data.

* Knowledge of standard office systems, databases, spreadsheets, and reporting tools.

* Ability to interpret established procedures and apply them to day-to-day work.

* Strong organizational, administrative, and communication skills.

* Ability to coordinate with multiple…