Sr. Account Executive, Benefits Administration; CT Hybrid or Remote

Summary

Provide the best possible benefits administration experience for clients and brokers, ensuring high satisfaction and business retention. In coordination with sales executives, ensure a satisfactory onboarding experience for new clients. Manage and ensure appropriate delivery, documentation, and resolution of all renewals and plan changes. Identify opportunities and sell add‑issue. Provide prompt response and resolution to issues, coordinating resources internally and at carriers when required.

• Ensure a satisfactory onboarding experience for new clients, collaborating with PPI sales executive and assigned internal implementation resources and carrier representative. Perform platform demonstrations and training on PPI’s eligibility and billing applications to client. Perform system review to QC client set‑up, bills and rates. Monitor first 2–3 months of billing and payment to proactively address potential issues.
• Evaluate, present and negotiate benefit plan renewals and marketing proposals for assigned accounts. May supplement sales coordinators’ marketing activities to obtain product options, including QC.
• Identify opportunities to offer additional or alternative products and services, sell add‑issue to broker and client, and perform activities required to initiate implementation.
• Using business and PPI‑specific knowledge, anticipate client needs and identify and implement strategies to address them including, but not limited to, products, benefits administration, COBRA and other PPI services.
• Conduct client and broker meetings as well as occasional employee meetings. Meetings will typically be conducted remotely but occasionally in‑person.
• Ensure all paperwork and internal documentation is complete, timely, and submitted to appropriate area or carrier for renewals, plan changes, and PPI service offerings.
• Resolve or direct the resolution of escalated client service issues including, but not limited to, system usage, enrollment and eligibility, rates/billing, payment/lapse, claims, and benefit questions.
• Oversee open enrollment and ongoing enrollment process, incoming data files, EDI, employee self‑service etc. and intervene as liaison to assigned client when problem resolution is required.
• Provide support and backup when needed to other members of the account management team and leadership. Share best‑practices, conduct internal education sessions, and collaborate to impart expertise to account management and other departments. Coordinate effectively across all departments within PPI and our carriers/vendors to anticipate, respond to, and resolve client and broker needs or issues.

• Bachelor’s degree preferred.
• 5+ years of account management or client service experience in group insurance or employee benefits.
• Strong organizational skills with the ability to manage priorities and follow through effectively.
• Clear written and verbal communication skills, including client presentations (virtual and in person).
• Proficient in Microsoft Office.
• Life and Health license required or ability to obtain within 3 months.
• Periodic travel both in and out of state for meetings, conferences and client needs (approximately 10–15%).

We offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. The base salary is $52,000–$60,000, with potential total compensation up to $120,000 for high performers based on commission. The position is full‑time with a hybrid schedule based in Wallingford, CT, and is open to fully remote candidates.

NFP is an inclusive Equal Employment Opportunity employer.