Customer Onboarding & Account Growth Specialist

Customer Onboarding & Account Growth Specialist

Restau Rent | Providence, RI | Full-Time | Hybrid

Restau Rent is hiring a Customer Onboarding & Account Growth Specialist to help launch, support, and grow our network of restaurants, bars, breweries, hotels, and event venues across the country. This is a highly visible role within a fast-growing startup where you will be responsible for creating a best-in-class onboarding experience for new venue partners while helping them maximize their success on the platform.

We are looking for someone organized, detail-oriented, adaptable, and eager to grow alongside the company. You will work directly with the COO & Co-Founder to onboard new customers, build and launch venue listings, optimize venue profiles, assist with marketing initiatives, answer customer questions, and help identify opportunities for account growth and long-term success. This role is perfect for someone who enjoys working with customers, thrives in a fast-paced environment, embraces new technology, and takes pride in helping clients achieve their goals.

We want someone who is proactive, responsive, resourceful, and excited to take ownership in a role where their work directly impacts the growth of both our customers and our company every day.

Bonus:
Performance Based

Benefits: 100% paid healthcare, 401(k), annual travel perks, equity options

Hybrid in Providence, RI - in office collaboration 3-4x per week, with opportunity for remote work as earned.

• Manage the onboarding process for new venue partners
• Build and launch customer profiles/listings on the platform
• Assist customers with questions, troubleshooting, and overall support
• Support venue marketing initiatives and customer growth campaigns
• Work alongside leadership on operational and data-driven projects
  
  Help identify product improvements and customer pain points for discovery and future development
• Coordinate across internal teams to ensure a smooth customer experience
• Create marketing assets via social and blog for venue profiles

• Highly organized with strong attention to detail
• Fast-moving and adaptive in a startup environment
• Excellent communication and interpersonal skills
• Comfortable managing multiple projects and priorities at once
• Eager to learn and take ownership
• Strong problem-solving mindset
• Passion for startups, hospitality, technology, or marketplace businesses is a plus

• Work directly with the COO & Co-Founder who built and scaled the business over the last 4+ years
• Join a rapidly growing startup early in its journey
• Opportunity for career growth and increased responsibility
• Exposure to operations, customer success, marketing, product, and startup strategy
• Help shape the future of private events and hospitality technology

• 100% paid Medical healthcare benefits
• 401(k)
• $1,000+ in annual travel perks
• Equity options
• Direct mentorship from the COO & Co-Founder
• Opportunity to join a fast-growing startup early