Customer Success Sales Coach

Overview

The Global Business Solutions Group (GBSG) Customer Success Sales Coach is a leadership and SME coaching role responsible for driving direct sales and lead generation performance across Intuit's network of frontline guided setup (onboarding) experts. Sales Coaches deliver hands‑on assistance, training, product updates, and coaching to frontline experts while executing a full range of daily, weekly, and monthly operating mechanisms — including blitzes, team huddles, live call monitoring, incentive management, sales certifications, and W  presentations.

You hold no direct reports but carry the full weight of a sales leader — setting the tone, driving execution, and connecting partner teams to Intuit's mission and strategy. You will have a team of up to 25 experts who you will coach to deliver on this strategy.

As the primary advocate of GBSG's Customer Success Sales Program, the Customer Success Sales Coach is expected to execute the sales playbook consistently, surface insights from playbook activities, and communicate results, highlights, and initiatives to frontline experts, Team Leads, and Partner Management. Sales Coaches are ultimately accountable for driving key in‑year revenue performance metrics — including Direct Sales Conversion, Lead Pass Rate, total leads and units, and Pitch Rate — that determine the overall health and success of the program.

What We're Looking For

• Implements and adapts sales methodologies using continuous data monitoring to optimize team outcomes
• Leverages technology and AI tools to develop and deploy innovative, scalable solutions
• Experience supporting teams through complex, multi‑layered customer success and sales execution while driving cross‑functional collaboration to elevate the customer experience
• Builds strong expert relationships through strategies that foster sustained engagement and satisfaction

• Anticipates the needs of the customer success team and adapts messaging and approach accordingly
• Articulates complex information clearly across diverse audiences and formats
• Navigates multi‑stakeholder interactions with situational awareness — adjusting style and approach to drive alignment and action

• Demonstrates expert‑level knowledge of Intuit's technology platform, product capabilities, and future roadmap
• Stays ahead of industry trends, adjusting approaches to maintain relevance and deliver ongoing customer value
• Shapes solutions that influence customers' strategic direction — not just immediate, tactical needs
• Effectively mitigates objections to secure and advance Intuit's growth through the teams you coach

• Integrates successful strategies into daily practice, making adaptability a consistent habit
• Guides teams through change and organizational transformation with confidence and clarity
• Sustains commitment through setbacks, encouraging others to persevere and take calculated risks
• Experiments with new approaches, learns quickly, and applies insights to drive continuous improvement
• Initiates and leads process improvement projects, measuring and communicating their impact and effectiveness

• 2+ years in B2B or SaaS sales, with demonstrated experience in a channel or partner‑led sales model
• Track record of leading or significantly influencing teams without direct reporting relationships
• Experience coaching and developing frontline customer success teams
• Familiarity with SMB, MM, and Enterprise customer needs and buying behaviors
• Strong data fluency — able to read performance metrics, identify trends, and translate insights into action
• Prior experience with Intuit products (Quick Books, Payroll, etc.) or fintech/accounting software is a plus

What You'll Do

• Own in‑year revenue growth by deepening the sales acumen of the team you support, driving product attachment, and expanding Intuit's ecosystem of solutions across the team.
• Deliver against assigned success measures, quarterly stretch goals, and annual KPIs while identifying innovative approaches to accelerate growth more efficiently
• Drive revenue, productivity, and margin…