Claims Product Manager, Product & Strategy; Remote

(Remote, US)

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

• The Price Difference
  :
  Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
• The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
• The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.

• Integrity
• Empathy
• Teamwork
• Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

As a Product Manager for Claims, you will be a key driver of Openly’s claims product strategy, owning a critical portion of our Personal Lines (Auto and Property) initiatives. Working alongside a fellow Claims PM, you will tackle the high-impact and operationally complex challenges that define our "moment of truth” where we deliver on our promise to policyholders.

In this role, you will sit at the intersection of Claims Operations and Engineering
, translating business needs and operational insights into clear product specs and coordinated execution. While you will have direct ownership over your assigned domain, you will collaborate closely with your partner PM to ensure a seamless, end-to-end claims lifecycle—striving to make our technology as fast, fair, and efficient as the rest of the Openly experience.

You will also serve as a leader for Product & Strategy in the adoption of AI, proactively identifying opportunities to apply emerging capabilities across claims workflows, partnering with Engineering and Data to test and scale AI-driven solutions, and growing into a subject matter resource on AI for the broader team.

Product Execution & Ownership

• Own delivery of claims-related product initiatives from discovery through launch, with support from senior product leadership
• Translate business objectives and operational needs into clear product requirements, user stories, and acceptance criteria
• Manage and prioritize a product backlog to deliver high-impact outcomes in a fast-paced environment

Problem Identification & Structured Solutioning

• Identify inefficiencies and friction points across the claims lifecycle
• Break down complex problems and develop well-structured, actionable product solutions
• Produce detailed, cohesive product specs that account for workflows, dependencies, and edge cases

Cross-Functional Partnership

• Partner closely with Engineering and Claims Operations as a day-to-day collaborator in designing and delivering solutions
• Facilitate alignment across stakeholders
• Effectively communicate priorities, trade‑offs, and decisions to both technical and non-technical audiences

Claims Experience Improvement

• Contribute to improving both internal and external claims experiences
• Support the design of digital‑first capabilities, including self-service FNOL, status…