Experienced Remote VP BPO Sales

Overview

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

• Develop and execute comprehensive sales strategies to achieve revenue targets.
• Build and manage a high-performing remote sales team across multiple regions.
• Identify and secure new business opportunities in the BPO and call center space.
• Foster long-term relationships with enterprise clients and key stakeholders.
• Collaborate with marketing and operations to align sales initiatives with company goals.
• Analyze market trends and competitor activity to inform strategic decisions.
• Represent the company at industry events, conferences, and client meetings.

• Bachelor's degree in Business, Marketing, or related field (MBA preferred).
• 3+ years of experience in BPO sales, with at least 5 years in a leadership role.
• Proven success in managing remote sales teams and achieving aggressive targets.
• Strong understanding of BPO services, customer service, and outsourcing models.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM tools and sales analytics platforms.

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members.

• Paid Time Off (PTO) and paid holidays
• Incentives and rewards programs with cash bonuses and prizes
• Health benefits:
  
  medical, dental, and vision plans
• Retirement savings programs, disability insurance, and life insurance
• Career growth opportunities and paid training
• Casual dress code and a collaborative work environment

This job operates in a professional office environment. The role is largely sedentary and involves using a computer and headset. Occasional movement within the office may be required, with the ability to lift and move items up to 40 pounds.

All aspects of employment at MCI are based on merit and qualifications. MCI is an equal opportunity employer and does not discriminate based on age, ancestry, color, gender identity or expression, national origin, disability, or any other protected status. Reasonable accommodations are available upon request as required by law.

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions that drive performance. The company operates as a holding entity for a diverse portfolio of tech-enabled business services, including BPO, IT services, and related offerings. MCI is committed to growth, innovation, and delivering value to clients and employees alike.