Client Executive ; Multi-client

Role Overview

We are seeking a Client Executive 2 (Multi‑Client) for UnityPoint Health System based in Iowa. The role has full accountability for client organization relationships across Food and Environmental Services at multiple locations. This trusted advisor will manage contracts, relationships, operational results, and lead people to deliver predictable, reliable, and repeatable service excellence. Candidates should reside in central Iowa; the position requires regional travel and a valid driver’s license with a clean record.

This position involves regular regional travel to multiple sites across the region. Candidates must be prepared to spend time on the road visiting facilities, ensuring consistent support and collaboration across the region. Reliable transportation and flexibility to accommodate varying schedules are essential.

• Navigate the client organization through effective communication, influencing, and persuading at all levels.
• Demonstrate strong presentation skills and an influential executive presence when addressing executive leadership.
• Own and drive the operational excellence commitment of Sodexo and the client.
• Use tools to manage key metrics (e.g., Labor Expense, Raw Materials) to deliver positive outcomes.
• Deploy, embed, and ensure standardized processes that are predictable, reliable, and repeatable across the book of business.
• Deliver predictable top‑and bottom‑line results at the site while relentlessly focusing on efficiency and execution.
• Drive change and create a culture that embraces and operationalizes it, bringing innovation through Sodexo programs and brand.
• Optimize relationships to enhance customer service and fiscal stability through the Clients for Life tools and resources.
• Manage within the contract parameters to prevent scope creep and renegotiate for business growth opportunities.

• Relocation assistance, annual incentive, vehicle allowance, and remote home‑office opportunities.
• Medical, Dental, Vision Care, and Wellness Programs.
• 401(k) plan with matching contributions.
• Paid time off and company holidays.
• Career growth opportunities and tuition reimbursement.

• Background in food service or culinary management (preferred).
• Director‑level experience in housekeeping/custodial services (plus).
• Knowledge of the latest trends and innovations in the contracted service industry to drive client value.
• Strong strategic leadership skills.
• Excellent client‑relationship skills.
• Strong communication skills and ability to interact from frontline to C‑suite.
• Business development skills to identify and pursue growth opportunities among existing clients.
• Financial and creative problem‑solving acumen.

• Minimum education:
  
  Bachelor’s degree or equivalent experience.
• Minimum management experience: 7 years.
• Minimum functional experience: 7 years.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.