Remote Mid-Market Customer Success Manager for Innovative Tech Platform

Elevate customer relationships as a Mid-Market Customer Success Manager. Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.

In this remote role, you will manage a portfolio of SMB customers, acting as their trusted advisor. Your focus will be on facilitating success at scale while ensuring long-term growth and retention. Through business reviews and high-impact conversations, you'll identify renewal opportunities and collaborate cross-functionally to influence product development and share best practices.

Key Responsibilities:

• Manage a diverse portfolio of SMB accounts

• Drive customer adoption of platform features

• Conduct regular business reviews and performance assessments

• Collaborate with Product and Marketing teams

• Identify opportunities for account renewals and expansions

Requirements:

• Minimum 2 years in customer success or support in SaaS

• Experience with managing multiple high-velocity accounts

• Commitment to remote work in a startup atmosphere

• Strong English communication skills, verbal and written

• Proficient in analytical problem-solving and prioritization

Shape the future of content creation by helping customers harness the power of innovative technology effectively.
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