Senior Client Service Associate, Executive Account Management; Hyb

Designated Job Code:

About NFP NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.

Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers.

The Account Manager position is an integral part of a eight‑person team. The role is central within the organization and is responsible for managing relationships with corporate clients and overseeing internal operations among different functional groups. The individual in this position will participate in company‑wide projects that involve collaboration across departments. This is a full‑time role with a standard schedule of Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time.

The position is hybrid and based out of New York City. During the first three months of employment, the individual will be expected to work onsite up to three days per week for training. After this initial period, the ongoing onsite schedule will be determined at the manager’s discretion. We also consider experienced candidates working fully remotely, following an Eastern Time Zone schedule.

• Interact daily with Benefit / Human Resource contacts at large corporate clients and top law firms providing administration and client service support for their individual disability insurance benefits
• Coordinate annual enrollment and communication campaigns to executives of our corporate clients
• Analyze census data from our corporate clients and determine eligible executive populations for enrollment campaigns
• Handle inquiries from eligible executives about the disability insurance being offered through our enrollments
• Team with our IT Group to develop reports for our corporate clients

• Attention to detail
• A high level of accountability and ownership of work
• Ability to work on a fast‑paced team with specific deadlines
• Resourcefulness and ability to consult others to get a job done
• Strong ability to prioritize tasks and manage time
• A team‑oriented, friendly collaborative attitude
• To support hybrid or remote work, candidates must have access to a reliable, confidential, and interruption‑free workspace, along with a stable high‑speed internet connection

• Bachelor’s Degree
• 8-10 years of Account Management or Customer Service experience
• Experience with executive benefits or individual disability insurance
• Life and Health Insurance License required

We’re proud to offer a competitive salary, paid time off and holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 – $85,000.

The actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

NFP and Covala Group is an inclusive Equal Employment Opportunity employer.