Program Manager, Technology & Adult Education Consulting

About Niyam

Niyam was founded in 2007 by a group of consultants who shared a unique vision: a technology company steeped in orderly process yet driven by passion and innovation. Over the following decade, we fine‑tuned our craft and built an impressive track record of successful outcomes, securing our reputation as the go‑to provider of smart, innovative solutions. Today, Niyam is at the forefront of the industry, leading the way in crafting mission‑critical technologies for Emergency Preparedness & Response, Natural Resource Management, Law Enforcement & Justice, Health IT, and Global Citizen Services.

• Flexible
  
  Work Hours:
  
  Life doesn’t always fit into a 9‑to‑5 schedule. We offer flexibility to help you manage your work‑life balance effectively.
• Remote Work:
  Niyam understands the value of flexibility. We offer remote work.
• Career Growth:
  Niyam is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company.
• Great People:
  Our people are the blueprint of who Niyam is to the industry and community.
• Great Environment:
  Niyam fosters a great environment where innovation, collaboration, and personal growth thrive.
• Diversity & Inclusion:
  We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam.

Niyam is seeking a Program Manager to join our team in support of our work with a federal client. As the Program Manager, you will manage customer program delivery, develop relevant relationships and partnerships, and spearhead organic growth for assigned strategic customers. You will partner with other Niyam leaders to address customer’s critical priorities and enable program success. Your role will be to identify and shape new opportunities and implement effective solutions that deliver tangible mission outcomes.

You will collaborate with other organizational units, including solutions, business development, capture & proposals, human resources, and finance. This full‑time position is hybrid to Silver Spring, MD and/or DC; you must be willing to go onsite 2‑4 days per week if needed.

• Lead all aspects of program implementation in support of the customer and portfolio to achieve business goals.
• Serve as the primary point of contact for customer stakeholders, building trusted relationships and ensuring exceptional customer service and contract performance.
• Build and nurture strategic customer relationships and be responsible for gaining deep understanding of customer goals and objectives, leading to organic growth opportunities.
• Oversee operational and acquisition support functions, including procurement coordination, resource planning, property accountability, records management, administrative operations, and workforce support activities.
• Coordinate cross‑functional teams supporting scholarship programs, grants management, communications, strategic planning, outreach, and data management while driving continuous process improvement and customer satisfaction.
• Monitor contract performance metrics, identify risks and issues, implement corrective actions, and drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Work closely with Niyam program/project managers and technical SMEs, government stakeholders, to understand, ideate and strategize on potential value‑driven solutions across Niyam customers.
• Coordinate with other Niyam departments to perform functions that include opportunity tracking, capture strategies, program delivery, customer success and engagement, pricing strategy, financial management, stakeholder management and performance management.
• Participate and support initiatives, proposals, and capture efforts with broader organizational pursuits to foster organic growth.
• Perform other job‑related duties as assigned.

• U.S. Citizenship with the ability to obtain a Public Trust clearance.
• Bachelor’s degree in Business Administration, Public…