Operations Third-Party; TPA Vendor Governance Analyst; Hybrid OR REMOTE

About The Role

At Equitable, we help clients secure their financial well‑being so they can pursue long and fulfilling lives – a mission we’ve honed since 1859.

• Analyze TPA performance against SLAs, KPIs, and contractual obligations; highlight trends, drivers, and emerging risks.
• Facilitate and schedule Monthly and Quarterly Business Reviews (MBRs/QBRs), including data validation, performance summaries, and action items.
• Maintain governance routines and artifacts (issue logs, action registers, risk/control trackers, and decision records) to ensure transparency and auditability.
• Perform initial assessment and triage of operational issues (impact, severity, root‑cause hypotheses, and required stakeholders); monitor remediation plans and validate evidence of completion.
• Support operational risk management for TPAs by coordinating SOC report review, audit requests, and control testing/attestations.
• Partner with Corporate Sourcing and Procurement (CSP) and business stakeholders to support contract administration (renewals/amendments).
• Reconcile and process vendor and third‑party billing.
• Own monthly and annual accrual process for Operations’ billing.
• Generate billing, reconcile payments and create reporting for fees collected from funds under management.
• Identify opportunities to improve governance processes; document procedures and implement enhancements in partnership with stakeholders.

• HS Diploma or equivalent.
• 2+ years of experience in vendor governance, operations analytics, third‑party risk/controls, insurance operations and/or a related role.
• Demonstrated ability to analyze operational performance data, identify trends/root causes, and translate findings into clear insights and recommendations.
• Proven stakeholder management skills; able to communicate effectively with vendors and internal partners and drive action through governance routines.
• Proficiency in Microsoft Excel (e.g., pivots, lookups, basic data validation) and PowerPoint to produce recurring dashboards, scorecards, and executive‑ready summaries.
• Efficient organizational skills with the ability to manage multiple priorities, maintain detailed documentation, and meet deadlines in a regulated environment.

• Advanced degree.
• Experience with life insurance operations, policy administration, and/or Third‑Party Administrator (TPA) operating models.
• Familiarity with vendor governance practices (e.g., KPI/SLA design, scorecards, Q /M  operating cadence, and issue/action management).
• Experience supporting SOC report review, audits, risk assessments, and/or control testing in partnership with risk/compliance functions.
• Continuous improvement mindset.

Data Gathering and Reporting:
Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

Data Integrity:
Knowledge of objectives, terminologies, and approaches of data integrity; ability to ensure the accuracy and consistency of data in various business environments.

Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities:
Knowledge of effective self‑management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

The base salary range for this position is $50,000 - $63,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short‑term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

Equitable provides a full range of benefits including medical, dental, vision, a 401(k) plan, and paid time off.

Full‑time. This position offers a flexible work…