Principal, Claims & Advance Management; Claims, Loss Analysis, Recovery Invoicing

Overview

The Principal, Claims & Advance Management is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert with extensive knowledge of mortgage servicing advances, claims management, loss analysis, repurchases, contract recovery, and associated reimbursement operations.

Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating Claims, Loss Analysis, Contract Recovery, Repurchase, and Invoicing expertise into clear requirements, workflows, controls, and testing input for Product and Engineering.

The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed.

This is a fully remote position that offers a competitive salary range of $130,000 to $175,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.

• Ensure product design reflects real servicing operations, including regulatory and investor requirements.
• Translate operational processes into clear product requirements, business rules, controls, and system logic.
• Ensure Claims, Loss Analysis, Contract Recovery, Repurchase, and Invoicing activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability.

• Define and validate end-to-end (E2E) workflows across advance domains.
• Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions.
• Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.

• Convert servicing domain expertise into actionable product requirements, business rules, workflow definitions, and system logic.
• Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.
• Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting.

• Partner closely with Product and Engineering teams during backlog refinement, solution design, and implementation planning to clarify requirements, validate business rules, refine workflows, and support functional decision-making.

• Contributes to the development of known-answer and scenario-based test cases for advance workflows.
• Validate system behavior and outputs against expected financial, operational, and regulatory outcomes. Functional Ownership:
  Claims & Advance Management Requirements
  • Serve as the business and operational owner for mortgage servicing advance-related functions, including:
  • Corporate advances
  • Escrow advances
  • Principal & interest (P&I) advances
  • Investor and insurer reimbursement processes
  • Claims management and recovery operations
  • Loss analysis and reimbursement tracking
  • Repurchase coordination and resolution
  • Contract recovery workflows
  • Advance accounting operational requirements
  • Invoicing
  • Define future-state operational models, servicing workflows, and business capabilities required to support scalable advance management operations.
  • Provide subject matter expertise on servicing advance regulations, investor requirements, insurer requirements, reimbursement timelines, and operational controls.
  • Partner with leadership to establish strategic direction, prioritization, and roadmap recommendations for advance management capabilities.
  • Ensure advance-related workflows support traceability, reconciliation, recoverability, and audit readiness across servicing and accounting processes.
  Claims, Recovery, & Reimbursement Management
  • Define operational frameworks and business processes supporting:
  • FHA, VA, USDA, and investor claim processes
  • MI claims and reimbursements
  • Bankruptcy-related recoveries
  • Foreclosure and liquidation-related recoveries
  • Repurchase and indemnification tracking
  • Recoverable expense management
  • Establish operational standards and business controls for claim lifecycle management, reimbursement tracking, reconciliation, and recovery monitoring.
  • Support definition of exception handling, escalations, audit support, and operational reporting requirements.
  Flexible Domain Contribution
  • Partner closely with Default, Escrow, Cash, Accounting, Customer Service, Compliance, and…