Product Manager, Customer Insights and Analysis; SOURCE Generics Program

What SOURCE Generics Program contributes to Cardinal Health

SOURCE Generics is responsible for creating strategic partnerships with suppliers to unlock enterprise value, lower sourcing costs, improve access to products, and provide supply chain stability. We partner with suppliers and customers to provide a best-in-class whole seller distribution experience.

The Product Manager executes strategies to differentiate Cardinal Health’s SOURCE Generics Program to grow revenue, market share, and customer awareness. Based on strategies and initiatives outlined by the Sr. Program Managers, the Product Manager coordinates cross-functionally to gain insights and alignment across relevant stakeholders, manages relationships with customers, and reports on the performance of SOURCE Generics Program. This position will manage a regional territory, a group of customers, or a Class of Trade to support customer needs, issues, help to maximize program incentives, provide program visibility, communications, and share industry insights.

Targeting individuals local to Central Ohio (as this team operates in-office Tuesday through Thursday each week, with Monday and Friday being work-from-home days)

Customer Needs Identification:
Understanding and analyzing customer needs and preferences.

• Market Research: Conducting market research to identify opportunities and trends.
• Product/Service Offering: Developing and launching products/services that meet identified customer needs.
• Pricing: Determining the optimal pricing strategy for products/services.
• Positioning: Defining the value proposition and positioning of products/services in the market.
• Branding: Building and managing a strong brand identity for products/services.
• Distribution: Establishing effective distribution channels to reach target customers.

The goal of these activities (including the below) is to drive customer loyalty, sales growth, and improved profitability.

• Monitors, understands, and supports SOURCE Generics Program compliance, key performance indicators, contract requirements, incentives, and related program activities.
• Summarizes and coordinates with Sr. Program Managers to clearly communicate key performance indicators and provides insight into program performance.
• Creates COT specific reporting, analyzes opportunities, and proactively shares key findings during regular meetings with Sr. Program Managers, monthly Sales calls, and meetings with internal stakeholders.
• May participate in industry conferences and other events in order to promote Cardinal Health’s products and services and to stay abreast of market developments.
• Executes general contract management and administrative duties and general support for senior staff members as needed. Such as research and resolves sub logic, contract and program attachment, pricing, supply and formulary questions for SOURCE Generics Program items.
• Develops relationships with customers, buying groups, and internal stakeholders to promote and identify opportunities surrounding the program; this includes, but not limited to, quarterly business reviews, regional sales meetings, conference calls, trainings and customer visits.

• Bachelor's degree in related field, or equivalent work experience, preferred
• 4-8 years of experience, preferred. Targeting individuals with prior customer (or supplier) facing experience and who bring an analytical mindset (expertise in areas of Business, Finance, or Supply Chain), preferred
• Retail independent pharmacy experience, Pharma industry background, or experience with generic pharmaceuticals, a plus
• Knowledge of enterprise systems is preferred (e.g., SAP, Vendavo, Business Objects, Google Looker)
• Targeting individuals eager to learn and provide value for customers (and internal stakeholders). Looking for critical thinkers willing and able to communicate effectively. Looking for a problem solver who takes pride in maintaining a high level of attention to detail in everything they do
• Strong Financial acumen
• Excellent computer skills with emphasis in Word, Excel, and Power Point