Director of Operations, Creative; Internal Agency; Hybrid: Onsite and Remote

Position: Director of Operations, Creative (Internal Agency) (Hybrid: Onsite and Remote)
## Director of Operations, Creative (Internal Agency) (Hybrid: Onsite and Remote)
Apply locations:
Rosemont ILtime type:
Full time posted on:
Posted Todayjob requisition :
R279909

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITEJoin Our Community of Food People!

The Director, Creative Operations is a key leader within the US Foods Creative organization, responsible for building the operating model that enables high-quality work to move quickly, efficiently, and s is an important rule that enables the operational success of this team, which operates as an in-house agency tasked with delivering an extensive portfolio of creative materials. Reporting to the Vice President, Creative, this role leads workflow operations across this the team and its business partners, oversees the contract workforce strategy, and manages critical external supplier relationships and budgets, including third party procurement.
This leader brings operational rigor, strong judgment, and a service mindset to a high-volume creative environment—improving visibility, capacity planning, resource deployment, and delivery performance across the organization.

This role is segmented as Hybrid. You will be onsite in Rosemont, IL 3 days a week (Tuesday - Thursday) and Virtual Monday and Friday.
** RESPONSIBILITIES :
**** Creative Operations Management & Broader Organization Workflow
*** Lead intake, prioritization, and workflow across the Creative team to ensure efficient delivery of campaigns, programs, events, and other business priorities.
* Design and optimize workflows, handoffs, and operating rhythms across Creative and cross-functional partners to improve visibility, reduce friction, and increase speed to market.
* Establish metrics, capacity planning, and governance practices that improve throughput, remove bottlenecks, and strengthen execution.
** Contract Workforce Management
*** Lead contract workforce planning, onboarding, and day-to-day management to ensure flexible, effective support for business demand.
* Assign and oversee contractor work, manage utilization, and maintain quality, speed, and alignment with team standards.
* Manage contractor-related budgets and partner with internal leaders and talent providers to maintain a strong external workforce model.
** External Supplier & Budget Management
*** Oversee relationships with external suppliers and production partners, including Supply Logic, to ensure strong service, accountability, and reliable delivery.
* Manage supplier budgets, scopes of work, and performance to align spend with business priorities and delivery expectations.
* Partner with Procurement and Indirect Spend teams on contracts, renewals, RFPs, and supplier reporting.
** Financial Oversight
*** Supervise and manage multi-million-dollar annual budgets and resource capacity plans for a 30+ person team. Direct 1.5k projects per year, over 20k deliverables. Ingesting over twenty new project briefs per week.
* Accountable for approximately $10MM in annual expenditure with third-party procurement sources.
* Own the US Foods online "Marketing Store," overseeing approximately $6 million in Field Marketing materials transactions with an external third-party procurement partner.
* Direct the vendor relationship with outside partners to deliver production resources supporting the $3 million National Menu Design program.
* Collaborate closely with the Indirect Spend team on all contracts/RFPs/negotiations for Creative/Marketing procurement and reporting.
* Other duties as assigned by management.
** SUPERVISION**:
* Internal and external project managers, proofreaders, translation agency, third party procurement company and ecommerce content, multiple contractors/employment agencies.
** RELATIONSHIPS
* ** Internal:
Creative, Marketing, Category Management, Field Sales, Corporate Communications, HR, Analytics, Ecommerce, and IT partners, DCs.
* External:  Support agencies i.e., digital, content, social, multi-media, and procurement.
** WORK ENVIRONMENT**
* ** Hybrid**:
This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based…