Business Operations Manager

Business Operations Manager

Remote

Operations / Full-time

At Offchain Labs, we aren’t just building products: we’re leading a movement. We’re pioneers in blockchain scalability and security, transforming how the world interacts with decentralized applications. We’re seeking a collaborative Operations professional to support day-to-day business operations and partner with People Ops, Security and Finance to help the company scale efficiently. You will manage procurement requests, coordinate equipment ordering and delivery, and act as a cross-functional liaison to improve processes and ensure smooth operational execution.

• Triage the Procurement Request Pipeline - Clear backlogs and prioritize incoming requests by urgency, business impact, and timelines, ensuring procurement items move through to completion with clear ownership and visibility.
• Equipment Issuing & Delivery Management - Manage end-to-end issuing process for team members, including preparing, assigning, documenting equipment, coordinating handoffs, and maintaining accurate inventory records.
• Expertly Support Specialty Projects - Join projects as needed to define deliverables, manage timelines and processes, and bring structure and clarity to ambiguity to keep initiatives moving forward.
• Cross-Functional Team Liaison - Work with Finance, Security, People Ops and other teams to ensure smooth coordination, clear communication, and alignment on operational needs.
• Drive Process Improvement - Identify opportunities to streamline, scale, and better document operational processes, implementing improvements that increase efficiency and support company growth.

• 2+ years experience in a Business Operations role or similar position.
• 2+ years of customer service experience, managing both high-volume and critical requests.
• Strong attention to detail, with good judgement on when and how to escalate issues.
• Proven experience communicating with C-Suite level stakeholders.
• Experience using task management platforms (Asana, Linear, etc).
• Strong experience coordinating multiple high-priority projects, ideally leading or contributing to a 0-1 software implementation or other high-impact internal project.
• Advanced proficiency in Excel.

• Expert-level Excel skills, including the ability to perform complex data analysis.
• Web3 experience.
• Experience working with budgets or financial planning.
• Experience working as an Executive Assistant.

• Remote-first global workforce + NY office.
• Annual company offsite + team onsites.
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more).
• Medical, dental & vision coverage (US + some other countries).
• 401k retirement plan + company match (US only).
• Wellness stipend.
• Home office set up / ergonomic equipment program.

Attention Offchain Labs Job Seekers:
This role cannot be performed in California, or Colorado.

Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email [email protected]

At Offchain Labs, we believe that diversity, equity, inclusion and belonging are essential to our success. We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.