Manager, Business Transformation

Manager, Business Transformation (North America)

• Identify, frame, and size transformation opportunities. Independently diagnose root causes, assess strategic relevance, and determine where the organization should invest its energy.
• Build rigorous, compelling business cases that connect transformation opportunities to business value — covering financial impact, risk, sequencing, and the tradeoffs between growth and profitability.
• Design internal processes and policies that balance the needs of multiple stakeholder groups, including Finance, Sales, Operations, and Risk, to arrive at solutions that are workable across the organization.
• Present to and influence senior leadership, securing commitment and resource allocation to fund and execute transformation initiatives.

• Own the end-to-end delivery of transformation programs, maintaining accountability for outcomes — not just activity — from kick-off through sustained results.
• Proactively identify, escalate, and resolve risks and blockers — making sound judgment calls independently and keeping programs moving.
• Coach and support more junior team members on business transformation practices, analytical thinking, and stakeholder navigation — without direct management responsibility.
• Provide senior leaders with clear, confident updates on program progress, risks, and decisions — with the credibility to influence direction.

• Build and maintain strong relationships with senior leaders and functional partners across Product & Technology, Go-To-Market, Operations, Finance, and People teams.
• Navigate competing priorities and organizational tensions. Build consensus, resolve conflict, and create the conditions for transformation to succeed.

• Proven track record leading complex, cross-functional programs end-to-end with full ownership of outcomes.
• Experience working at the intersection of growth and profitability. Understand the tradeoffs between scaling the business and financial discipline, and translate that tension into clear strategic recommendations.
• Demonstrated success designing internal processes and policies that balance the needs of multiple stakeholder groups, resulting in durable and broadly adopted solutions.
• Track record of driving tangible business outcomes, measuring success by impact, not by deliverables produced.
• Strong executive presence and communication skills. Able to distill complex situations into clear, confident recommendations for senior audiences.
• Highly self-directed, comfortable setting your own agenda, identifying where to focus, and operating with minimal direction from leadership.
• Experience mentoring or coaching junior colleagues, sharing knowledge, and helping others develop their skills.

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career-defining opportunities.
• Flexible paid time off and remote work policies.
• Equity options.
• Contributions to your pension plan.
• Training opportunities to grow your skills and career.
• Health and wellness credit.
• Time off to volunteer and give back to your community.
• Interest groups, employee-led networks, social committees, and sponsored sports teams.
• Computer purchase program to get your personal Macbook.
• Enhanced parental leave to support growing families.