Relationship Manager - Manufacturing, Technology and Financial Services; Remote

Relationship Manager - Manufacturing, Technology and Financial Services (Remote)

• Full-time
• Employee Status:
  Regular
• Pay Range: $68,000 - $112,000
• Role Type:
  Home
• Job Posting - Salary Range:
  See Pay Range
• Department:
  Sales & Business Development
• Flexible Time Off: 15 Days
• Schedule:
  
  Full Time
• Shift: Day Shift

• Develop relationships with clients by researching and understanding business needs, responding to client requests, and serving as the liaison between the client and internal departments.
• Create and maintain strategic account plans for top clients within portfolio.
• Support the renewal of existing business with the Client Development Executive.
• Responsible for client retention activities and ongoing satisfaction.
• Generate client advocacy that can be used in the market.
• Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation.
• Maintain and expand relationships within client network across various buyer personas.
• Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
• Lead client briefings, quarterly business reviews and executive summaries.
• Collaborate with Customer Success team for data quality best practices and address gaps/opportunities.
• Inform and educate clients on new and existing projects/products.
• Create and refer leads to Client Development Executive.
• Report to the Sr. Director of Relationship Management.

• Bachelor's degree or equivalent experience.
• 3+ years of complex relationship management experience.
• Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA).
• Experience with consultative sales, customer service and project management.
• Ability to travel.

• Great compensation package including uncapped commission.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment; ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays.

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