Revenue Operations Coordinator; Remote

JOB DESCRIPTION – Revenue Operations Coordinator

Reports To:

VP of Revenue

The Revenue Operations Coordinator is responsible for orchestrating the sales process and enabling revenue teams to maximize selling time and effectiveness.

This role serves as the operational backbone of the commercial organization by coordinating sales activities, maintaining CRM integrity, managing pipeline administration, facilitating communication across teams, and ensuring opportunities progress efficiently through the revenue process.

The Revenue Operations Coordinator is intentionally designed to reduce administrative burden on selling roles and leadership while improving forecast reliability and execution consistency.

Since 2001, Solutions Metrix has been implementing CRM solutions for companies of all sizes across Canada and North America. Our team of specialists masters a wide range of CRM platforms without being tied to any — we always recommend the solution that best fits each client's needs and objectives.

We are now applying that same philosophy internally. This role is a rare chance to be both a practitioner and a beneficiary — to shape how a CRM-focused company manages its own relationships, pipeline, and growth.

• Coordinate movement of opportunities through defined sales stages.
• Ensure adherence to documented stage entry/exit criteria.
• Schedule and facilitate internal deal reviews.
• Maintain action logs and follow-up tracking.

• Maintain CRM hygiene and data quality standards.
• Ensure opportunities, contacts, and activities are updated.
• Audit pipeline integrity and forecast inputs.
• Generate recurring pipeline and performance reporting.

• Coordinate proposals, SOWs, contracts, and supporting materials.
• Track deliverables and deadlines.
• Manage approvals and internal routing.
• Support conference and event follow-up execution.

• Coordinate Sales, Marketing, Solutions Engineering, Delivery, and Leadership interactions.
• Facilitate meeting scheduling and stakeholder engagement.
• Maintain sales playbooks and process documentation.
• Drive adoption of automation and AI-enabled workflows.

• Track deal momentum and identify stalled opportunities.
• Surface risks and blockers early.
• Coordinate follow-up cadence.
• Support forecasting cycles and quarterly planning.

• Opportunity progression velocity
• Forecast accuracy
• Pipeline hygiene score
• Opportunity aging reduction

• CRM completeness
• SLA adherence
• Proposal turnaround time
• Deal cycle support effectiveness

• Seller time returned to revenue-generating activity
• Administrative workload reduction
• Automation adoption
• Meeting-to-action completion rate

• Extreme organization
• Process discipline
• Attention to detail
• CRM expertise
• Commercial operations
• Communication
• Project coordination
• Systems orientation
• Analytical thinking

• 3–7+ years in Sales Operations, Revenue Operations, Sales Support, Project Coordination, CRM Administration, or Consulting Operations
• Strong CRM proficiency (especially services/consultative environments)
• Comfortable managing multiple stakeholders
• High ownership mentality with low ego