Associate Analyst, Electric Field Operations Support; Hybrid

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs.

These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

The Associate Analyst in Electric Field Operations Support will be responsible for providing analytical support for Eversource business functions. Responsibilities include participating on task forces, special studies, business cases, reporting and tracking of financials, economic and cost‑benefit analysis, development, monitoring and reporting of standards and metrics, and assisting with daily departmental workload for Exchange of Notices, State and Municipal Licensing, 3rd Party Attachment applications, and Contractor Invoicing.

• Works within department and in conjunction with other departments to analyze data and processes.
• Analyzes processes and data and converts them into value‑added thinking and information.
• Works with others to identify opportunities for process change and continuous improvement, and facilitates the acceptance and implementation of the change.
• Assists with training and support of field personnel in Operations policies and procedures.
• Assists with tracking and reporting on field compliance with company operating procedures.
• Works within team environment to administer and complete various department tasks.
• Executes activities and/or objectives in an accurate, timely manner and ensures a positive impact on colleagues and customers.
• Contributes to a positive, professional, cooperative and efficient work atmosphere and openly communicates work information to others in a timely manner.
• Delivers superior customer service to both internal and external customers.
• Keeps Manager and/or Team Leader informed of issues, impediments and progress.
• Participates in the resolution of customer crisis/urgent problems as situations arise.
• Performs administrative tasks as required.
• Receives emergency assignments and may be called upon for restoration and emergency efforts with little notice (inside and outside of “core” hours).

• Must be able to work within a team environment as well as independently.
• High degree of personal ownership and accountability.
• Strong multi‑tasking and organizational skills.
• Ability to work within stressful situations and within tight deadlines.
• Understanding of Customer Operations.
• Demonstrated analytical, problem‑solving, statistical and mathematical skills.
• Strong communication and interpersonal skills.
• Familiarity with budgeting and accounting concepts.
• Proficiency with MS Office applications.
• Experience with electrical utilities and electrical distribution and operations systems preferred.
• Experience with project management preferred.

A Bachelor’s Degree in Business Administration (Accounting, Finance or a closely related discipline), or the equivalent in combined education and experience is required. Related experience in a utility company is preferred.

Zero to three years of experience.

Must be available for emergency restoration assignments as required. Must be available to travel between MA/CT/NH as necessary.

• Build trusting relationships.
• Manage and develop people.
• Foster teamwork and cross‑functional collaboration.
• Lead change.
• Communicate strategic vision.
• Create an engaged workforce.
• Focus on the customer.
• Take ownership & accountability.