Sr. Customer Success Partner; Technology

First Advantage (Nasdaq: FA) is a leading provider of mission‑critical background screening solutions. We are looking for a Senior Customer Success Partner to manage a small portfolio of named technology accounts, driving revenue growth and ensuring service excellence.

• Develop strategic account plans detailing customer industry, risk history, and revenue opportunities.
• Track revenue trends, upsell opportunities, and competitive threats to meet or exceed quarterly and annual revenue targets.
• Identify and recommend additional First Advantage products or solutions for existing accounts.
• Collaborate with client, operations, technology, and cross‑functional teams to deploy resources and penetrate market with FA solutions.
• Prepare and deliver quarterly and annual client business reviews, documenting action plans and program performance.
• Maintain knowledge of customer background‑screening and occupational‑health programs, pricing, and administrative procedures.
• Provide solutions to business problems, analyze root causes, and drive resolution.
• Manage contractual documentation (MSAs, SOWs, SLAs, SOPs), contract renewals, and RFP responses.
• Host cadence client calls and nurture account relationships.
• Perform additional duties as assigned.

• Bachelor’s degree (MBA preferred).
• 5+ years of proven experience in sales account management for complex solutions, managing national or global accounts with C‑level relationships.
• Strong oral and written communication, interpersonal, multi‑tasking, and time‑management skills.
• Proficiency with MS Office, Looker Analytics, PowerBI, and Salesforce.
• Experience tracking client information and reporting.
• Ability to navigate large organizations and build internal partnerships.
• Willingness to travel up to 20% of the time, including occasional overnight travel.
• Residency in the United States required.

• Competitive base salary: $100,000–$125,000 annually.
• Medical, vision, dental, and supplementary benefit plans.
• 401(k) with employer match and Employee Stock Purchase Plan.
• Paid time off (flexible PTO) and 9 paid company holidays.
• Remote work with occasional business travel.
• Professional development opportunities, including the award‑winning SOAR program.
• Volunteer Time Off (VTO) and Global Employee Assistance Program (EAP).

First Advantage is an equal opportunity employer. We do not discriminate on any protected basis and are committed to a workplace free from unlawful discrimination, harassment, and retaliation.