Senior Business Process Consultant

Overview

CDK Global is a leading provider of cloud‑based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The company’s SaaS platform enables dealers to manage end‑to‑end business operations, automate workflows, and improve financial and operational performance.

Sr. WRAP Consultant – remote, USA. Assess, optimize, and implement best‑practice operational processes using CDK applications and tools focusing on Parts and Service. Improve throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization.

• Lead virtual and on‑site consulting engagements with dealership parts and service departments.
• Conduct comprehensive operational assessments covering advisor workflows, technician productivity, pricing, labor matrix, inventory controls, warranty and internal processes.
• Identify inefficiencies, risks, and opportunities and develop tailored improvement roadmaps aligned with CDK best practices.
• Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements.
• Maintain executive‑level communication with dealership leadership to report progress, results, and next steps.
• Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations.
• Ensure compliance with OEM and state regulatory requirements related to warranty reimbursement.
• Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries.
• Educate dealership leadership on operational best practices that improve warranty recoverability and long‑term reimbursement sustainability.
• Evaluate and enhance utilization of CDK solutions such as Process Mapping, Simple , ePayments / CDK One Pay, AOMD, Enhanced Report Generator, PDM, Inventory Reconciliation, Parts Pricing / OEM Field Mapping, Drive Service, Drive & SOR workflows, Core Tracking and Parts Scan.
• Optimize service pricing structures, labor matrices, dispatching, appointment, write‑up processes, technician efficiency and productivity reporting, and parts inventory accuracy.
• Map end‑to‑end workflows across service and parts to identify automation and standardization opportunities.
• Serve as a trusted advisor to dealership leadership and staff, acting as liaison between dealership and CDK product, support, and consulting teams.
• Stay current on OEM requirements, warranty trends, and retail automotive operational best practices.
• Track key KPIs (effective labor rate, hours per RO, technician efficiency, inventory accuracy, warranty recovery, cost controls).
• Maintain documentation, visit summaries, action plans, and follow‑up reports.

• Minimum 5 to 7 years of experience in dealership parts and/or service operations.
• Strong understanding of service pricing, dispatch, technician productivity, parts inventory management and reconciliation, warranty and internal repair processes.
• Proven experience in process improvement or operational leadership.
• Proficiency with CDK Drive, Parts, Service, and reporting tools.
• Strong analytical, facilitation and presentation skills.
• Ability to manage multiple engagements simultaneously.
• Willingness to travel up to 10%.
• Working knowledge of OEM warranty reimbursement programs and warranty labor rate submissions.
• Experience supporting OEM warranty labor rate uplift, WRAP‑style engagements, or dealership warranty compliance initiatives.
• Excellent written and verbal communication and interpersonal skills; proficiency with MS Office.
• Ability to work independently in a fast‑paced environment and transition to remote work.
• Bachelor’s degree in Business, Operations, Automotive Management, or related field.

• Measurable improvement in dealership KPIs (gross, efficiency, inventory accuracy, throughput).
• Strong Net Promoter Score and client satisfaction.
• Increased adoption and utilization of CDK Parts & Service tools.
• Repeat engagements and positive client advocacy.
• Successful support of OEM warranty labor rate uplift or reimbursement…