Coordinator, Information and Business Support

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Three weeks paid annual vacation days, increasing with years of service
• Four paid personal days
• Defined benefit pension plan with OMERS, includes 100‑per‑cent employer matching
• Health and dental benefits
• Employee and family assistance program
• Maternity and parental leave top up (93% of base salary)
• Training and development programs including tuition reimbursement of $1500 per calendar year
• Fitness membership discount

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

The Coordinator, Information & Business Support is responsible for coordinating and facilitating business information to develop and implement action plans and procedures to support the Strategic Planning Division (Relationship Management Office Business Unit), with maintaining and improving collaborative relationships with key internal (staff, business units, leadership) and external stakeholders (Toronto Seniors Housing Corporation, City of Toronto). Ensure the Business Unit’s standards, practices and systems are aligned with corporate objectives, values, policies and strategic directions/ initiatives, achieving desired impact in TCHC communities.

• Lead the coordination, planning and alignment of the business unit’s work with that of other corporate divisions and key external stakeholders
• Co‑ordinate and support strategic relationship management; consult and collaborate with other business units as appropriate to advise and support strategic relationship outcomes

• Lead the development of business processes and systems as well as documenting and managing workstream and informational requirements for the Business Unit
• Facilitate the implementation of strategic action plans coordinating with relevant stakeholders (e.g. TCHC business units and leadership, TSHC, and the City of Toronto)
• Plan, co‑ordinate and monitor the implementation of action plans, processes, and work streams for the Business Unit including facilitating meetings
• Develop standards and best practices to improve Business Unit outcomes

• Develop evaluation frameworks to support Business Unit outcomes
• Conduct reviews of specific process and practices and recommend solutions to achieve outcomes and strategic directions
• Develop and manage tracking systems for various work streams; review and analyze Business Unit results and progress updates on divisional work, and develop recommendations to improve business processes
• Develop reports, papers, briefing notes, and presentations for internal/external stakeholders
• Make recommendations to improve reporting and information management as appropriate

• Lead projects including project management responsibilities
• Coordinate work of others on a project‑by‑project basis

• University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography)
• Minimum of 2 years of experience, preferably in a large public corporate environment, in one or more of the following areas: policy analysis or development, stakeholder relations, communications, evaluation, research project management, business planning
• Strong group facilitation and coordination skills for leading stakeholder meetings, consultations, and presentations
• Proficiency with computerized business applications including Microsoft 365 (SharePoint, Word, Excel, PowerPoint, etc.) and other database software applications as applicable
• Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred
• Proven ability to analyze, interpret and summarize content and large amounts of information to prepare reports and support sound recommendations to leadership
• Proven ability to interact, engage and collaborate effectively with a variety of internal and external stakeholders including staff, tenants, business partners and community groups
• Excellent project management and organizational skills
• Excellent oral and written communication skills and presentation skills
• Ability to effectively work remotely and also travel to various locations (within Toronto) for in‑person days, as required