Health and Welfare - Project Manager – Partner Relationships

Health and Welfare - Project Manager 3 – Partner Relationships Job Description

Lead the onboarding and ongoing management of new partnerships within WTW’s Outsourcing North America business. Define the process to create standards, best practices, performance monitoring, and contribute to shaping strategy on new partnerships. Own the relationships of both partners and vendors through onboarding to ongoing support to enable successful client delivery. As Partner Manager, you’ll work at the intersection of carriers, vendors, operations, product, sales, and delivery.

• Own partner relationships serving as the primary point of contact for carriers and vendors, build and maintain strong relationships to achieve results
• Manage project plans for onboarding new carrier partners ensuring task are completed timely
• Create standards and best practices documentation for implementation of partner products and services, and collaborate to ensure adoption across client delivery
• Ensure ongoing obligations of partner agreements are met and tracked internally and externally
• Educate partners on WTW’s Outsourcing services and provide support to client delivery teams through the creation of both internal and external collateral, and trainings as appropriate
• Proactively probes partners on business goals and works with the appropriate stakeholders to identify approaches/solutions leveraging both existing WTW functionality and services and new service offerings to maximize partner value
• Collaborate internally across operations, client delivery, product, and sales to meet the needs of partners and vendors, act as a partner champion ensuring their priorities is well represented
• Manage escalation process for partner and vendor issues that arise as part of client delivery
• Consults with partners on medium/high complex issues, independently triaging and pulling subject matter experts as appropriate to ensure successful resolution
• Hold partners and vendors accountable for any missed expectations and collaborate on process improvements to avoid re-occurrence

• Typically, 7+ years of experience in Benefits Outsourcing and/or Health Benefits consulting, with strong working knowledge of health benefits administration (plan operations, eligibility, enrollment, vendor/carrier interactions, and service delivery).
• Demonstrated ability to lead business critical initiatives from definition through execution, including setting direction, aligning stakeholders, managing risks, and delivering measurable outcomes.
• Strong communication and relationship-building skills, with the ability to influence and partner effectively across teams and levels in a matrixed environment.
• Excellent organizational skills with experience managing multiple priorities, organizing work streams, and driving cross functional accountability through clear milestones, ownership, and follow through.
• Experience developing, implementing, or enhancing standards, processes, best practices, or operational frameworks through data-driven and collaborative approaches.
• Demonstrated problem-solving and analytical skills with the ability to identify root causes and implement solutions.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams, or similar business productivity tools.
• Bachelor's degree in a related field.

This is a remote position, open to anyone residing within the United States.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

The base salary compensation range being offered for this role is $95,000-$115,000 USD annually. This…