Commercial Optimization Analyst, Concessions - Denver International Airport

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $63,679-$80,000. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

In this position you can expect to work on site three days/week during standard business hours, at Denver International Airport.

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days. This policy is subject to change based on the needs of DEN and the Concessions operation.

Who We Are & What You'll Do

About DEN

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world's busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world's 10th busiest airport. DEN is Colorado's primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace.

We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.

The essential mission of the Concession Division at DEN is to grow airport revenues through the timely and efficient implementation and management of diverse concession projects, while simultaneously enhancing the customer experience at the Airport. The Commercial Optimization Analyst is responsible for organizing, analyzing, automating, and developing business reporting tools to support the business optimization of the DEN Concessions Program. Review Performance Data, Create Dashboard Reporting Tools, Prepare Reports to support data driven decision making during the various stages of development.

The Concessions program is entering a phase of the Concessions Refresh within the Master Plan (F&B, Retail, Services, Advertising) that requires dedicated analytical and program management support focused on concept optimization, performance evaluation, and strategic implementation. This role will support the concessions refresh initiative by analyzing performance data, evaluating concept mix, coordinating implementation strategies, and helping optimize the concessions program in alignment with the Master Plan and Vision 100 objectives.

The ideal candidate will have a history of sound business judgment, relationship building, and financial modeling analytical skills.

Additionally, as a Commercial Optimization Analyst, you can expect to:

• Analyze concessions data using internal systems, such as, but not limited to, PowerBI, Smartsheet, Excel, and PROPworks.
• Create visual dashboards for performance tracking.
• Identify trends and insights to optimize revenue.
• Collaborate with stakeholders for data-driven decisions.
• Perform data validation and reporting to ensure accuracy.
• Champion existing technology platforms to streamline automation.
• Identify innovative and cutting-edge technologies that support streamlining business performance reporting / oversight.
• Understand economic drivers of airport non-aeronautical business and identify creative analytical solutions to support revenue growth.
• Identify key areas of improvement, prepare recommendations, and strategize data-driven decisions to optimize and maximize revenue in the concessions program.
• Process improvement and implementation.
• Support the needs of the concessions master plan through quantified deliverables and key performance indicators that maximize success for DEN and its partners.
• Meet with concessions portfolio teams in a business-friendly way to gain cooperation and support to find new and creative ways to grow revenue and improve customer service through financial analysis.
• Perform financial and trend analysis to assist with financial and business planning and optimization, including strategies to meet business needs of the Concessions program.
• Conducts research, collects, and compiles information from various sources including trends, related laws,…