Client Intake Director; Clayton, MO

Stange Law Firm is accepting resumes for a dynamic, highly motivated Client Intake Director for the Firm's headquarters office in Clayton, Missouri.

We provide a client intake department that quickly responds to potential clients and sets up initial consultations. This role strategically supports and guides the client intake team.

• Oversee and communicate with potential clients by phone, e‑mail and online chat to raise retentions.
• Promptly take and respond to potential client inquiries and follow up with clients who do not hire the firm after the first consultation.
• Accurately maintain and update the firm’s conflicts software (e.g., Net Suite, Case Fox) ensuring all data is properly entered.
• Send daily conflict emails to all attorneys for appointments scheduled the next day.
• Provide regular and ad‑hoc analysis of retention rates for the firm, various offices and individual attorneys.
• Coordinate and schedule potential client appointments for attorneys and notify attorneys of scheduled appointments.
• Confirm potential client appointments the day prior to each appointment.
• Ensure maps and directions are provided to potential clients for scheduled appointments.
• Obtain the name of the opposing party before client appointments and coordinate conflict checks.
• Work closely with Partners and Managing Partner to evaluate overall firm retention and suggest improvements.
• Prepare and distribute weekly case‑division updates and track retention percentages.
• Recommend enhancements to the new‑client retention process when appropriate.
• Perform responsibilities of the Client Care Director when absent.
• Participate in operations meetings and contribute to client intake discussions.
• Support firm goals through teamwork and foster strong relationships with current and prospective clients.
• Ensure client intake employees follow firm policies, address minor infractions, and report major issues to the Managing Partner, Partners and Human Resource Director.
• Assist in personnel and human resource matters as needed.
• Perform any other reasonable task as determined or requested.
• Supervise the Client Intake Assistant Director and any other assistants in client intake.

• College degree in communication, business management, legal studies or related field preferred but not required.
• Proficient in PC programs.
• Moderate typing skills (45 wpm).
• Excellent verbal (phone and in‑person) and written communication skills.
• Excellent attendance and punctuality.
• Law firm experience a plus but not required.

• Competitive starting salary.
• Employer‑matched 401(K) after 90 days.
• Roth IRA options.
• 95‑99% employer‑paid health insurance (Medical, Dental, Vision).
• Health Savings Account options.
• Paid time off (vacation, sick, personal days).
• 9 paid holidays.
• 24 work‑from‑home days per year.
• Paid birthday leave.
• Company‑paid laptop.
• Advancement and job‑growth potential.
• Promotions from within.

Full‑time position located at the headquarters office in Clayton, Missouri. Some remote work available (up to 24 days per year).

All information will be kept confidential in accordance with EEO guidelines.