MSP​/SOW Procurement Specialist | U.S. (Remote

Kelly Services Client Services Procurement / SOW Operations Specialist

Supports the day-to-day administration of outsourced services and project-based engagements. This role works closely with client managers, suppliers, procurement teams, and program stakeholders to manage defined aspects of the Statement of Work (SOW) lifecycle.

• Support the Statement of Work (SOW) lifecycle by entering and maintaining SOW details in systems, assisting with amendments and change orders, and monitoring key milestones and end dates.
• Assist managers with creating service purchasing requests and ensuring scope, milestones, and required information are captured accurately in a scope summary document.
• Utilize SAP Fieldglass, a Vendor Management System (VMS), to enter and track all details associated with the SOWs.
• Support outsourced services and project-based engagements using Vendor Management Systems (VMS).
• Coordinate onboarding and offboarding activities for service suppliers and contingent workers in accordance with program and compliance requirements.
• Track SOW approvals, purchase order spend, and project end dates, identifying risks or issues and escalating as appropriate.
• Review and audit SOW data within systems to ensure accuracy and completeness; assist with resolving discrepancies.

• Monitor VMS work items and system activity including approval queues, service requests, changes, and worker updates.
• Monitor inquiry queues and route questions or requests to the appropriate teams or stakeholders.
• Maintain current and accurate documentation within required systems and document libraries.
• Produce standard and ad‑hoc operational, financial, and compliance reports from VMS and procurement systems.

• Support timely submission, tracking, and reconciliation of milestone and service‑based payments.
• Review supplier invoices for accuracy and alignment to SOW terms and approved milestones.
• Assist with researching, communicating, and resolving supplier payment issues by working with internal finance teams and suppliers.

• Provide guidance to managers and suppliers on program processes, tools, and standard purchasing requirements.
• Maintain effective working relationships with suppliers, client managers, procurement, and program stakeholders.
• Hold regular discussions with suppliers regarding contract, performance and pricing which may include negotiations and cost reduction requests.
• Support supplier negotiations by preparing documentation, tracking changes, and supporting follow‑up activities.

• Support tracking and reporting of supplier performance metrics and maintenance of scorecards.
• Help identify service delivery issues, process gaps, or compliance risks and coordinate escalation for resolution.
• Contribute to continuous improvement initiatives focused on improving efficiency, data accuracy, cost control, and stakeholder experience.

• Coordinate and schedule meetings with program team members, suppliers, and client stakeholders.
• Participate in team meetings and calls by providing status updates, sharing trackers, and supporting issue resolution.
• Act as a reliable and collaborative team member to support consistent, high‑quality service delivery.

• High School diploma required.
• 2-3 years of experience in procurement, sourcing operations, contract administration, SOW operations, or related business support roles.
• Prior experience in a Customer Service role required.
• Experience working in a manufacturing, engineering, or technical services environment is a plus.
• Experience using Vendor Management Systems (VMS - SAP‑Fieldglass), procurement tools, or ERP platforms (e.g., SAP, Ariba, Coupa) preferred.
• Experience supporting supplier communications, commercial discussions, or negotiations preferred.

• Proficiency with Microsoft Word, Excel, PowerPoint, and web‑based business tools.

Salary: $61,575–$82,100 annually. Final compensation will be based on experience and may vary by geographic location.

Total compensation package includes benefits.