Senior Advisor, Controls Optimization & Automation - Evernorth - Remote

Position Summary

This role will serve as a senior individual contributor responsible for optimizing and modernizing operational controls within the Provider Experience and Operations (PX&O) function. The role focuses on embedding strong control design into business modernization initiatives and advancing the use of automated and data‑enabled controls to reduce operational risk and control failures. The individual will act as a controls subject‑matter expert (SME), partnering closely with operations, technology, and risk teams to identify key risk points, assess current‑state manual control processes, and define future‑state control requirements.

Candidates who reside within 50 miles of Bloomfield, CT;
Chattanooga, TN;
Denver, CO;
St.Louis, MO; or Scottsdale, AZ will be required to perform onsite 3 days per week.

Controls Optimization & Automation Lead will execute responsibilities across two primary lenses: controls by design in business modernization and current‑state control automation & monitoring enablement. Key focus areas include:

• Embedding control SME insights into key PX&O operational process modernization initiatives.
• Identifying key risk points and control objectives for future‑state process and system designs.
• Defining and documenting future‑state control requirements, emphasizing preventive and automated controls.
• Influencing design decisions to reduce reliance on manual or detective controls.
• Partnering with cross‑functional teams and suppliers to validate that controls are appropriately designed.
• Facilitating control testing to confirm controls are implemented as intended.
• Ensuring control design aligns with SOX, SOC, and internal risk management expectations.
• Maintaining a prioritized backlog of control automation and monitoring opportunities.
• Translating control failures, audit findings, and risk themes into actionable automation use cases.
• Enabling automated controls and monitoring capabilities with data, analytics, and technology teams.
• Shifting away from manual sampling toward scalable, data‑enabled controls.
• Tracking and reporting on control optimization outcomes and risk reduction impact.

• Serve as a trusted advisor to operational and technology leaders on control design and optimization.
• Act as a bridge between risk/control requirements and technical implementation teams.
• Support audit readiness through strong control design, documentation, and validation.
• Promote a proactive, forward‑looking approach to operational risk management.
• Contribute to the evolution of PX&O’s control framework and operating model.

• Bachelor’s degree in Accounting, Business, Risk Management, Information Systems, or related field (preferred).
• CISA certification (preferred).
• 5+ years of Big 4 audit experience (preferred) or 8+ years of relevant risk and controls experience.
• Experience in healthcare operations or payer‑provider environments (strongly preferred).
• Experience managing SOX/SOC audit coordination and external auditor relationships.
• Deep knowledge of SOX, SOC1, SOC2, and technology risk management frameworks.
• Proven ability to embed control requirements into system and process design.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to drive issue escalation and resolution across complex programs.

Work from home occasionally or permanently requires an internet connection via cable broadband or fiber optic service with speeds of at least 10

Mbps download/5

Mbps upload.

Annual salary range: 111,800–186,300

USD, depending on experience and geographic location. Eligible for an annual bonus plan. Benefits include medical, vision, dental, well‑being and behavioral health programs, 401(k) matching, company‑paid life insurance, tuition reimbursement, a minimum of 18 days paid time off per year, and paid holidays.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Email for reasonable accommodation requests.