Senior Implementation Specialist - Travel - Glastonbury, CT or Remote

Crum & Forster Company Overview

Travel Insured International
,a Crum & Forster company, is hiring for an Senior Implementation Specialist on our Sales Operations team.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

The Senior Implementation Specialist is responsible for supporting the successful execution of key projects and initiatives across the organization.

This newly created role serves as a critical liaison between multiple business units, including Project Management, Sales, Account Management, Marketing, Business Development, Claims, and Customer Service, to ensure seamless communication, alignment, and timely delivery of business initiatives.

This is an exciting time to join the team and TII as we continue to grow.

This role reports to the VP, Sales Operations & Delivery.

This role can be based in our Glastonbury, CT office on a flexible, hybrid schedule or 100% remote (must work on EST hours).

What you will do:

• Assist Business leaders in planning, organizing, and executing projects and initiatives from inception to completion.
• Track milestones, deliverables, and timelines, ensuring all stakeholders are informed and aligned.
• Review Business leader project documentation, ensure timely sharing of status reports and meeting notes to all stakeholders.
• Act as the liaison between departments to facilitate information flow and resolve issues.
• Coordinate or attend meetings, gather input, and communicate updates to ensure all teams are working toward common goals.
• Identify and elevate potential roadblocks or conflicts to Business leadership.
• Support the launch of Business initiatives including but not limited to new products and marketing campaigns by coordinating tasks, resources, and communications.
• Recommend and help implement process improvements to enhance project delivery and interdepartmental collaboration.
• Document best practices and lessons learned for future initiatives.

What YOU will bring to C&F:

• Energized by helping build a growing team
• Ability to be successful where there may not be established processes or workflows
• Highly organized, with attention to detail
• Collaborative mindset and team player
• Proactive problem-solving abilities
• Adaptability and flexibility in a fast-paced environment
• Customer-focused approach
• Strong sense of accountability and ownership

Requirements:

• A Bachelor’s degree in business administration or related area of study or equivalent experience is required
• 4+ years of experience in project coordination, business operations, or a related role is required
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent verbal and written communication skills.
• Ability to build relationships and work effectively across diverse teams.
• Proficiency in Microsoft Office Suite; experience with project management tools (e.g., Asana, Trello, MS Project) is a plus.
• Experience in insurance, financial services, or a related industry is preferred but not required.
• Travel is required for events and meetings (20%). Travel may include international travel, a passport is required.

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:
Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit more information.

Crum &…