Bank Internship

Job Details

• Level: Entry
• Job Location:
  
  Headquarters - Marlborough, MA 01752
• Position Type:
  Seasonal
• Salary Range: $19.00 - $23.00 Hourly
• Job Category:
  Customer Service
• FLSA Status:
  Non-Exempt
• Employment Status:
  Intern
• Department:
  As Assigned
• Location:
  
  Flexible/Hybrid Work Model Eligible
• Reports To:
  
  Assigned Mentor

Reporting to an assigned mentor, this position will be structured to give the candidate a foundation of understanding of the goals for the assigned department. The intern will receive on‑job training and coaching, apply learned knowledge, gain experience in a real‑world setting, and participate in daily department tasks and a project aligned with the bank’s strategic initiatives. After successful completion of training and proven abilities, the intern may qualify for a hybrid/remote work arrangement with an agreed number of days per month on site.

Availability is expected during agreed hours; work outside regular business hours requires approval on an as needed basis.

• Participate in a variety of departmental projects.
• Use discretion when handling large amounts of sensitive, confidential information while adhering to all bank policies and procedures.
• Maintain regular and consistent attendance to ensure a high standard of customer service.
• Maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all applicable regulatory standards, attending all required training and completing online courses.
• Perform other duties as assigned, similar or related work as directed.

On‑job training in routine work completed under direct supervision and subject to specific bank policies.

• Working toward or holding a bachelor’s degree or equivalent with coursework related to the assigned department.
• Proficiency in MS Office 365 Suite (Email, Calendar, Distribution Groups, Teams, SharePoint/One Drive).
• A curious mindset that allows constant learning and challenges the status quo.
• Ability to multi‑task, organize, work independently, accomplish tasks, and meet deadlines in a fast‑paced environment while maintaining attention to detail.
• Understanding and application of administrative activities with office procedures and standard office equipment operation.
• Means and mode to travel to bank office locations as needed.

• Smart Phone to enable MFA (Multi‑Factor Authentication) for access to bank systems.

• Remote location must include a dedicated, distraction‑free workspace with adequate lighting for video calls.
• Reliable internet connection with sufficient bandwidth to join Teams and other video calls.

• Coachable and demonstrable ability to take and implement feedback.
• Continuous desire to learn and improve.
• Strong written and verbal communication skills.
• Attention to detail.
• Self‑monitoring.
• Confidentiality and discretion.
• Organizational skills.
• Prioritization skills.
• Relationship building with a diverse population of internal and external stakeholders.
• Computer/technology savviness—utilizing technology to improve work processes and solve problems.

• Speak and effectively present/communicate information and respond to questions from customers, managers, and employees.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Read, analyze, and interpret various documents such as financial statements and bank policies.

• Occasionally lift or move up to 35 pounds (files, boxes, servers, printers, workstations).
• Regularly remain in a stationary position more than 50% of the time.
• Occasionally stoop and bend.

• Consistently operate a computer for extended periods.
• Specific vision abilities may be required, such as close, distance, peripheral vision and depth perception.
• Regular use of office productivity machinery (calculator, copy machine, fax machine, printer).

• Regular movement within the bank (accessing resources and individuals).
• Occasional local travel for training, meetings, equipment delivery, and set‑up.
• Work schedule may include early morning, evening, and weekend hours.
• General office environment with moderate noise level.

Main Street Bank complies with the Americans with Disabilities Act (ADA) and state disability laws, and is an Equal Opportunity Employer, committed to recruiting, hiring, training, and promoting individuals without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.